Receivables Management Specialist I

The Receivables Management Specialist I performs a variety of credit and collections activities to improve collections on outstanding receivables and reduce bad debt. This role processes Contact Center requests such as applying or adjusting security deposits, directing and transferring customer payments, and transferring accounts receivable balances within the same business unit in compliance with Indiana Administrative Code and Citizens’ Terms and Conditions. Responsibilities include researching and issuing customer refunds, reviewing residential credit documentation for creditworthiness, resolving unposted payments, manually posting EFT payments, and generating adverse action letters in accordance with the Fair Credit Reporting Act. The position also manages credit and collections exceptions generated through the Customer Information System.

• →Process credit and collections transactions by completing Customer Information System and Contact Center requests related to payment transfers, receivable transfers, refunds, budget corrections, and deposit adjustments.
• →Improve receivables and reduce bad debt by reviewing, analyzing, and resolving misapplied and unposted customer payments.
• →Complete and analyze recurring reports to support cash flow improvement and bad debt reduction.
• →Participate in ongoing employee training and development activities.
• →Perform other duties as assigned. 

• High School Graduate or equivalent.
• Proficient in the use of a personal computer and standard business software applications.
• Effective written and verbal communication skills.
• Ability to manage multiple tasks, meet deadlines, and work effectively in a high-volume, transaction-driven environment. 

• Knowledge of the IURC Administrative code for gas, water, and wastewater.
• Knowledge of Citizens Terms and Conditions for Citizens Gas, Citizens Water, Citizens Wastewater Authority, Westfield Gas, Westfield Water, Westfield Wastewater, Steam and Chilled Water.
• Knowledge of Citizens Customer Information System.