PBX Operator

Join the Team at FORTH Hotel and Club – Atlanta’s Most Exciting Destination!Step into the energy of Atlanta at FORTH Hotel and Club, where modern luxury meets creative spirit. Designed to bring people together, FORTH blends boutique hospitality with an elevated social experience—featuring stylish rooms, buzzing restaurants and bars, and a vibrant members’ club that celebrates culture, community, and connection.

As part of our team, you’ll have the chance to help shape a one-of-a-kind hotel experience in the heart of the city. If you’re passionate about service, thrive in dynamic environments, and want to be part of something bold and new—this is where your next chapter begins.

We are looking for a Telephone/PBX Operator who is passionate about providing exceptional service and creating memorable experiences for our guests. In this role, you will be the first point of contact for our guests and will be responsible for handling all internal and incoming calls with professionalism and efficiency. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. Join our team and become a part of a culture that values teamwork, respect, and hospitality.

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  Answer incoming telephone calls promptly and professionally, following hotel service standards.

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  Direct calls to the appropriate departments, team members, or guest rooms.

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  Provide accurate information regarding hotel amenities, services, operating hours, dining outlets, and general property inquiries.

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  Assist guests with requests, questions, and concerns, ensuring appropriate follow-up and resolution.

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  Coordinate with Front Office, Housekeeping, Food and Beverage, Security, Engineering, and other departments to communicate guest requests and operational needs.

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  Monitor and respond to emergency calls in accordance with hotel emergency procedures.

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  Maintain confidentiality when handling guest information, room numbers, personal details, and sensitive communications.

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  Utilize the hotel's telephone system, property management system, and other communication tools as required.

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  Maintain accurate records of calls, guest requests, and follow-up actions when applicable.

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  Identify opportunities to personalize the guest experience and exceed expectations.

• High school diploma or equivalent
• Excellent communication skills, both verbal and written
• Previous experience operating a PBX or multi-line phone system preferred
• Strong customer service skills and the ability to remain calm under pressure
• Basic computer skills, including proficiency in Microsoft Office and email
• Ability to work a flexible schedule, including weekends and holidays