Program Manager, Leave & Coverage Solutions - Internal Only

The Program Manager, Leave & Coverage Solutions, leads the planning and execution of leave of absence coverage solutions across Sales. This role is responsible for identifying upcoming leave-related coverage gaps, evaluating the best path forward, and coordinating the people, processes, and systems needed to maintain business continuity.

This person serves as a central point of coordination globally across Sales, CS, SEFF, Sales Ops, HR, and other internal partners. They bring excellent program management, operational judgment, and communication skills to ensure leave solutions are timely, compliant, within budget, and aligned to business needs.

• Partner cross-functionally with Sales, CS, SEFF, Sales Ops and HR to align on leave solutions, timelines, responsibilities, budget and expected outcomes.
• Coordinate with Sales leadership to support smooth transitions, resolve operational conflicts, and ensure LOA resources are deployed quickly and effectively.
• Drive sales coverage by dedicated CS by coordinating with CS Workforce Operations as necessary
• Govern the assignment of FTE LOA resources to upcoming gaps based on business needs, team capacity, and timing considerations.
• Manage Sales internal rotation solutions by identifying opportunities, confirming fit, partnering with HR on eligibility, and defining handoff expectations and rotation timelines.
• Analyze Workday and other operational data to identify upcoming leave of absence needs, assess team coverage gaps, and recommend the most effective solution pathway (supported by LOA Hub tool).
• Secure approvals, track budget availability, manage hiring PIDs, monitor contract end dates, and coordinate extensions or replacements to ensure continuous support.

• Requires a minimum of 10 years of related experience; or a minimum of 8 years with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience.
• Excellent partner management skills, with the ability to build alignment across multiple teams and levels of leadership.
• Proven analytical skills, including experience using Workday or similar systems to interpret workforce data and inform decisions.
• Experience leading complex, cross-functional programs in business operations, workforce planning, HR operations, sales operations, or a related function.
• Clear, concise communication skills with the ability to influence decisions and drive follow-through.
• Comfort working in ambiguity and building structure in evolving processes.
• Experience with, or willingness to learn data querying in iDash, Crystal etc.

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(*Comscore, Total Visits, March 2026)

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Tier 2 - Ireland 79,000 - 119,000 EUR per year

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