Operations Analyst

As the Operations Analyst (OA), you will performs moderately complex analysis related to operational functions that impact physical damage claims, service delivery, special risk extension and driver and vehicle administration. You will use financial, statistical, and business-focused techniques to understand trends, forecast future costs, and solve business problems. You will prioritize competing projects and develop plans of action to support the division in monitoring and controlling physical damage claim costs, operational processes, and resources. You will proactively identifies anomalies and unexpected trends, alerts appropriate management, and provide recommendations on appropriate additional work.

• →Develop solutions for moderately complex business problems through detailed business, root cause, cost benefit analysis and feasibility studies.
• →Plan and execute data ollection and data analysis using advanced and innovative statistical, managerial or financial techniques for multiple line of business within the Operations division (claims, adjusting, estimating, fraud prevention, salvage, customer service, driver testing, vehicle repair, broker support) using numerous data sources simultaneously to identify trends, risks, and opportunities.
• →Gather requirements, develops, tests, implements, and maintains operational dashboards that help monitor claim cost and operational effectiveness within the Operations division.
• →Plan analysis and reports to ensure compliance to physical damage claim business rules and procedures.
• →Prepare clear concise reports/presentations outlining findings and recommendations to management within the Operations division along with other key stakeholders within the Operations division.
• →Support development of small to large business cases by providing specific knowledge and expertise, cost-benefit analysis, decision making, RFP development and response evaluation and success monitoring.
• →Design moderately complex analysis that supports directorate, division, or corporate objectives for operational improvement.
• →Participate in divisional, directorate or departmental projects such as capacity modelling, key performance indicators, policy evaluation, cross-jurisdictional studies, software modernization and legislative changes.

Education & Experience:

• Certificate or diploma in Business Analysis or a related discipline
• Five years of related analytical experience in claims, data, or financial analysis in an insurance environment.

OR

• Degree in Commerce, Statistics, Economics, Computer Science, Accounting, Finance, or a related discipline.
• Three years of related analytical experience in claims, data, or financial analysis in an insurance environment.

Technical Knowledge and Skills:

• Knowledge of data / analytics / and reporting concepts related to corporate products and services.
• Advanced analytical skills with the ability to interpret and synthesize complex data often from multiple data sources.
• Knowledge of statistical analysis and software tools such as R, Python, Statistical Package for the Social Sciences (SPSS), or SPSS Modeler.
• Working knowledge of Lean and Agile methodologies for process change and project management.
• Advanced working knowledge of the Microsoft Office tools, including Microsoft Word, PowerPoint, and Excel.
• Working knowledge of data visualization tools such as Tableau, PowerBI.