Customer Success Manager

About PowerSchoolAt PowerSchool, we power education for students around the world. As the global leader in cloud-based K-12 software, we support the full education ecosystem—from the central office to the classroom to the home. Joining PowerSchool means being part of a mission-driven team that is transforming K-12 education by helping schools operate more effectively and deliver better outcomes for educators, students, and families.

Our Success team ensures our partners in educational technology achieve their desired outcomes, serving as champions of our customers' needs. Through collaboration, strong relationships, and advocacy, the Success team positively impacts customer retention through proactive engagement and delivering excellence to our customers.

• Minimum of 2 years in Customer Success, Account Management, Consulting, or related roles in SaaS or technology-enabled environments. 

• Proven experience leading investigative customer conversations that reveal underlying needs, risks, and expansion opportunities. 

• Demonstrated ability to orchestrate cross-functional initiatives without direct authority. 

• Experience with health/risk forecasting, renewal readiness, and account planning. 

• Strong analytical and storytelling skills — ability to translate data into actionable insights. 
• Ability to travel regionally 30%-45%

• Experience with EdTech SaaS, K‑12 districts, public sector, or enterprise accounts. 

• Familiarity with renewal motions and value-based selling concepts; ability to craft outcome aligned narratives. 

• Experience with Salesforce CRM, Co-Pilot and other AI tools, and Customer Success platforms for health scoring, usage analysis, and risk management. 

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com.