Business Operations Manager, Customer Strategy

Quartile, the world's largest retail media optimization platform, is a trusted partner for multichannel e-commerce success. Through unmatched expertise and patented AI technology, we fuel growth for 5,300+ brands and sellers worldwide and manage an annual ad spend exceeding $2 billion. The award-winning platform covers major marketplaces and ad channels for optimal reach. The result is unprecedented granularity, smarter budgeting, and bespoke solutions for retailers. 

Quartile is proud to be an equal opportunity employer with employees stemming from a wide range of backgrounds and experiences. As a business, we value the enrichment that diversity brings to our organization and are committed to a culture that creates a sense of inclusion and belonging. We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital status, sex, sexual orientation, pregnancy, gender identity or expression, disability, genetic information, veteran status, or any other classification protected by federal, state, or local law. 

• Own the full project backlog (~22 active projects) in a single source of truth: status, priority, sponsor, and impact — kept live and visible at all times
• Hold priority under pressure across competing demands and multiple stakeholders

• Run a single intake for field needs and eliminate ad-hoc parallel requests
• Prioritize with judgment rather than by who asks loudest
• Align fast with leadership before anything is built

• Translate CS vision into clear, actionable requirements
• Map processes across the organization to determine what should be built with technology or AI — and what should not

• Drive rollout with the champion network and ensure real adoption — not just launch
• Unblock work with the AI Build Team and Sciene

• Maintain the progress dashboard tracking headcount, cost, churn/NRR, adoption, and other key KPIs
• Report on program impact monthly to CS leadership 

• Experience in project management — sprints, agile methodology, running multi-stakeholder programs
• Background in CS, RevOps, BizOps, or ad-tech / SaaS environments
• Familiarity with BI tools and SharePoint
• Comfort with AI tools (e.g. Claude) — you don't need to be technical, but you should understand what's buildable and be willing to get hands-on

This is a PJ contract based in Brazil.