Project Manager

The Project Manager is a key leader within the project delivery team, working closely with the Program Manager, Senior Project Manager, Technical Services, Quality Assurance, and cross-functional stakeholders to ensure the successful execution of client projects. The Project Manager is responsible for planning, coordinating, and overseeing project activities in accordance with defined scope, timelines, budgets, and client requirements and ensuring coordinators are carrying out tasks. Responsibilities may include project planning, resource management, risk mitigation, stakeholder communication, production oversight, and performance reporting.

The Project Manager’s primary responsibility is to ensure the successful delivery of client projects by managing day-to-day project operations, coordinating internal resources, and driving project execution from initiation through completion. This includes ownership of schedules, resource allocation, project risks, quality standards, and client expectations across a portfolio of localization projects. The Project Manager serves as the primary point of contact for project-related activities, proactively addressing challenges, facilitating collaboration among stakeholders, and ensuring projects are delivered on time, within scope, and to the highest quality standards.

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• →Develop and manage project plans, schedules, and resource allocation to ensure timely delivery and alignment with client expectations.
• →Ensure adherence to client requirements, quality standards, and performance metrics throughout project execution.
• →Serve as the primary point of contact for project-related communications with Senior Program Managers, clients, and internal stakeholders.
• →Lead, coach, and support Project Coordinators, promoting effective task execution, accountability, and quality assurance across deliverables.
• →Monitor project performance and oversee the preparation of daily production reports, KPI tracking, and status updates.
• →Proactively identify, troubleshoot, and resolve project risks and issues, escalating concerns when appropriate.
• →Partner with cross-functional teams to improve project workflows, enhance collaboration, and drive operational efficiency.
• →Support Agile project management practices and contribute to continuous process improvement initiatives.
• →Manage end-of-day reporting and project transitions to ensure seamless handoffs, operational continuity, and stakeholder visibility.

• Bachelor’s degree in Business, Information Technology, Engineering, Project Management, or related field, or equivalent experience.
• 3-5 years of project coordination, project management, operations, or technical program support experience.
• Experience working with technical teams supporting software, infrastructure, systems, or technology projects.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Excellent verbal, written, and presentation communication skills.
• Proficiency with Microsoft Office Suite as well as Google Suite, including Excel/Sheets, PowerPoint, Word/Docs, and Teams/GChat.
• Experience using project management tools such as Azure DevOps, Jira, Microsoft Project, Smartsheet, or similar platforms.

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