Operations Analyst II

• →MS Office Suite, Windows 10 to latest, Citrix XenApp, Windows Active Directory (AD), TCP-IP, Network & Server Management. Juniper Firewalls, Exchange / Office 365 a plus.
• →Expert troubleshooting skills with strong emphasis on remote support and diagnostics
• →Desktop/laptop hardware and peripheral installations and configurations including network printers
• →Support mobile device management system and end devices
• →Provide technical support to users throughout the agency regarding specific hardware/applications issues. This may include off standard hours support and will include visiting company facilities. Must be able to lift 50lbs
• →Mentor and train department staff, serve as point of escalation for requests, document new KBs
• →Troubleshoot firewall VPN issues and multi-site network connectivity issues
• →Responsible for Active Directory maintenance (add users, change passwords etc.)
• →Maintain fleet of network copier/scanners/printers.
• →Ability to work effectively within a high paced team atmosphere and manage multiple projects

• Willingness to Learn – Ability to learn and master new technologies quickly. Effectively teach and support staff in technologies S:US utilizes. Display the tendency to be open to new ideas and experiences and seek feedback to improve learning.  Work cooperatively and effectively with others throughout the Agency to achieve common goals. Participate in building a team identity characterized by pride, respect, trust, and commitment. Listen and respond appropriately to other team members’ ideas.  Seek different points of view and leverage diverse perspectives in group processes and decision-making. Check own views against the views of others.

III. REQUIREMENTS:

REQUIRED EDUCATION AND EXPERIENCE

· Technical degree or Certifications preferred in related field

· 1-2+ years’ experience directly related to the duties and responsibilities specified

· Proficiency with MS Excel, Word and Outlook

· Position is on site work M-F 9AM – 5PM EST

• Problem-solving skills – Display decision making and reasoning by considering multiple sides of an issue. Make informed decisions based on available information. Recognize issues, and determine actions needed to advance the decision

• Customer Focus– Listen to customers (internal and external) and address needs and concerns. Keep clients informed by providing status reports and progress updates. Deliver on service commitments. Meet established or agreed upon deadlines. Maintain supportive relationships with clients and their families. Uses initiative to improve outcomes, processes, or measurements.

• Communication skills – Excellent verbal and written communication skills. Ability to translate complex situations/information into simple, meaningful explanations and/or discrete steps, and respond in a timely fashion to phone calls and email messages for support.  Track issues via department tracking system

• Interpersonal Skills – Ability to remain calm in stressful situations. Treat staff who possess lesser technical skills with respect and find the best way to help answer their questions so that they can be successful in their job duties.

• Job Knowledge – Demonstrate a thorough knowledge and understanding of the position. Actively maintain current to enhance job knowledge, skills, and follow standardized practices.

Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you. 

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.  

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org.