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Delivery Manager (HRIS)

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OperationsProject Manager

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Quick Summary

Overview

What you'll bring to the team Delivery Manager Location: London/Hybrid Hours: 40 hours per week Contract: FTC Merlin is undergoing a business transformation focused on sustainable growth, enabled by step-change technology.

Key Responsibilities

HR Tech Project Lifecycle & Governance End-to-End Implementation: Drive the full project lifecycle for HR technology deployments (e.g., Core HCM, Recruitment, Talent Management, or Payroll systems) from requirements gathering to Go-Live and…

Technical Tools

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Responsibilities

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End-to-End Implementation: Drive the full project lifecycle for HR technology deployments (e.g., Core HCM, Recruitment, Talent Management, or Payroll systems) from requirements gathering to Go-Live and hyper-care.
Data Migration & Integrity: Oversee complex data workstreams, ensuring high standards of data cleansing, mapping, and validation during system transitions.
Critical Path Management: Manage interdependencies between HR tech modules and downstream systems (Finance/ERP, Active Directory, and Identity Management).
Compliance & Security: Ensure all project deliveries adhere to global data privacy regulations (GDPR/PII) and internal security protocols for sensitive employee data.
Stakeholder & Vendor Management
HR Leadership Liaison: Partner with the Chief People Officer (CPO) and HR Centers of Excellence (CoEs) to translate business requirements into technical project deliverables.
Vendor Management (SaaS/SI): Manage relationships with SaaS providers and System Integrators (SIs), ensuring project milestones are met and holding partners accountable to contractual SOWs.
Change Management Alignment: Work closely with HR Change & Communication teams to ensure technical delivery aligns with user adoption and training schedules.
Operational Excellence & Frameworks
PMO Standards for HR: Define and implement project governance, RAID logs, and status reporting tailored for HR transformation programmes in line with the Transformation Management Office guidelines and delivery framework
Integration Frameworks: Oversee the delivery of robust API and middleware integrations between HR platforms and third-party benefit providers.
Metrics & ROI: Establish KPIs to measure project success, such as system adoption rates, process automation efficiency, and "Time-to-Hire" technical performance.
Leadership & Team Development
Technical Coaching: Mentor junior Delivery Managers on the nuances of HR tech, such as tenant management, configuration vs. customisation, and UAT (User Acceptance Testing) cycles.

Requirements

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7+ Years of Project Delivery: You have a proven track record of managing high-stakes projects from inception to completion. You’ve seen it all, and your experience allows you to stay calm and methodical when timelines get tight.
HR Tech Specialism: Deep experience in HR Technology project delivery is essential. You understand the specific sensitivities of HR data, the nuances of payroll/HCM integrations, and the critical importance of user adoption in a people-centric function.
Global Implementation Pedigree: You have successfully led the rollout of global technology systems across multiple regions, managing the complexities of different time zones, localised requirements, and international compliance.
Certified Expertise: You hold industry-standard qualifications such as PRINCE2 or APM, ensuring your "get-it-done" attitude is backed by a rigorous, standardised methodology.
HR Tech Specialist: Proven experience delivering large-scale HCM or HRIS transformations (e.g., Workday, SuccessFactors, Oracle, or Dayforce).
Security Conscious: Deeply familiar with the sensitivities of managing employee lifecycle data and the technical requirements of secure payroll file transfers.
Technical Fluency: You are an expert in Smartsheet (desirable), Excel (for data tracking and budgeting), and PowerPoint (for translating complex project data into executive-level stories).

What We Offer

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✓‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!

✓Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service

✓33 days holiday (including bank holidays)

✓Company bonus

✓Private pension scheme

✓40% discount online off LEGO

✓25% discount in our on-site retail shops and restaurants

✓Ongoing training and development opportunities

✓Plus, many more…

Competitive