Client Care Specialist - Arlington, TN

• Join a well-established hospital with seven doctors, so there’s always variety, always something to learn, and always a teammate nearby.
• Be part of a team that works hard, has each other’s backs, and actually enjoys working together.
• Play a role that matters: as our Client Care Representative, you’re the friendly face and voice clients remember.
• Grow with us through ongoing professional development and a culture committed to continuous improvement.
• Work somewhere that values your individuality and wants you to feel comfortable being yourself.

• Greet clients and patients warmly and handle check-in and check-out efficiently.
• Keep the reception flow organized and help minimize client wait times.
• Schedule and confirm appointments by phone, email, text, and online portals.
• Answer incoming calls with professional phone etiquette and established hospital protocols.
• Route medical questions and urgent concerns to the right member of the veterinary team.
• Monitor and respond to client communications throughout the day.
• Create, update, and maintain accurate client and patient records in our practice management system.
• Respond to client questions and concerns with compassion and professionalism, escalating when needed.
• Process payments and financial transactions accurately according to hospital procedures.
• Keep the reception area and front desk clean, organized, and welcoming.
• Partner with the veterinary team so every Client Care Representative shift supports excellent patient care and a positive client experience.

• Strong communication, customer service, teamwork, organizational, and problem-solving skills.
• The ability to stay calm, professional, and detail-oriented in a busy environment.
• Comfort managing multiple priorities while keeping client service front and center.
• A positive, team-oriented attitude and a willingness to learn and grow.
• The ability to follow hospital policies, procedures, and assigned responsibilities.
• Comfort sitting, standing, and walking throughout the shift, and using computers, phones, and payment systems for extended periods.
• The ability to occasionally lift, carry, push, or pull up to 50 pounds.
• Comfort working in a veterinary hospital setting with animals, noise, odors, cleaning products, and allergens, including possible exposure to bites, scratches, and zoonotic diseases.

At Arlington Pet Hospital & Resort, we believe great veterinary medicine starts with a great team. If you’re ready to be the welcoming heart of our front desk and join a team that cares deeply about pets, their people, and one another, we’d love to meet you. Bring your warmth, organization, and people skills to our Client Care Representative role.

Diversity, equity, and inclusion are core values of Arlington Pet Hospital & Resort and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.