Customer Success Specialist

• Serve as the primary point of contact for enterprise customers, owning all communication via email, phone, and reporting
• Manage day-to-day shipment operations for enterprise accounts and perform additional duties as needed
• Collaborate cross-functionally with Sales, Account Management, Carrier Operations, and leadership to ensure customer expectations and performance metrics are met
• Own weekly account data metrics and key SLAs, ensuring accuracy and continuous improvement
• Identify and help implement new products, processes, and initiatives to support customer growth and engagement
• Build, document, and champion processes and SOPs to support the transition of daily tasks to offshore support teams

• Bachelor’s degree strongly preferred
• 3–5 years of experience in transportation and/or logistics
• Strong customer support and customer satisfaction experience
• Excellent written and verbal communication skills
• Ability to think on your feet and solve problems analytically
• Comfort working in a fast-changing environment with shifting priorities
• Strong sense of urgency and ability to prioritize daily tasks
• Ability to learn new technology and concepts quickly
• Intermediate to advanced proficiency in Microsoft Excel

Cargomatic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.