Terminal Operations Manager (Drayage / Port Logistics)

Customer Success Manager - Drayage & Supply Chain | Cargomatic

Terminal Operations Leadership

• →Accountable for safe operations that meet regulatory requirements
• →Maintain and grow capacity to meet market demand
• →Oversee all daily terminal and drayage operations
• →Control costs across drivers, terminals, and chassis while maximizing revenue
• →Ensure efficient container movement, dispatching, yard flow, and coordination with port terminals and partners
• →Optimize processes to reduce dwell time and improve service performance

Team Management & Development

• →Lead, mentor, and develop terminal staff (dispatchers, clerks, yard personnel)
• →Foster a culture of accountability, collaboration, and continuous improvement
• →Manage staffing levels, scheduling, and performance

Customer Service & Relationships

• →Deliver high customer satisfaction through communication, accuracy, and proactive issue resolution
• →Build and maintain relationships with customers, port authorities, carriers, and internal teams

Operational Performance & KPIs

• →Establish and track key performance indicators
• →Analyze operational data to identify trends and improvement opportunities
• →Provide reporting and insights to leadership

Safety, Compliance & Regulatory Oversight

• →Ensure compliance with DOT, OSHA, FMCSA, and port authority requirements
• →Implement and enforce safety protocols

Resource & Asset Management

• →Allocate personnel and equipment efficiently
• →Oversee utilization and maintenance of trucks, chassis, and yard assets

Strategic Support & Growth

• →Support regional expansion and market growth initiatives
• →Lead or assist with new customer launches and operational scaling
• →Identify opportunities for process and technology improvements

Required

• Must have extensive experience managing a trucking terminal, port drayage, and intermodal operations planning loads and driver capacity
• Strong leadership and team development skills
• Excellent communication and problem-solving abilities
• Knowledge of transportation regulations, port procedures, and safety standards
• Experience with TMS/WMS systems
• Ability to manage multiple priorities in a fast-paced environment

Preferred

• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field
• Experience with P&L ownership or operational budgeting