Senior Customer Quality Engineer – Air Cooled Value Stream

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

The Quality Engineer supports Carrier’s external performance, warranty reduction goals, and customer satisfaction initiatives. This role serves as a key interface between Service,  Engineering, and Manufacturing, ensuring effective claim management, root‑cause analysis, and continuous improvement.

• →Drive external quality metrics including Claim Count, Standard Warranty, and Customer Escapes (PPM).
• →Act as the primary interface with Technical Service Managers for warranty topics.
• →Review and validate warranty claims to ensure compliance with Carrier Warranty Standards.
• →Lead Schedule Q (Cost of Poor Quality) activities, with focus on reducing warranty associated with commissioning and first‑year warranty costs.
• →Track and monitor warranty contributors and work to meet or exceed corporate warranty‑reduction targets.
• →Collaborate with Engineering to implement corrective actions addressing warranty cost drivers.
• →Support field teams with plant‑related information when beneficial.
• →Coordinate field part returns to enable effective root‑cause analysis.
• →Lead structured investigations using 8D and A3 methodologies.
• →Analyze large data sets to identify key contributors and develop targeted improvement projects.

• →Responsible for summarizing, quantifying, and reporting on a regular basis progress on external quality metrics.
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• Bachelor’s degree in Mechanical, Manufacturing, or Industrial Engineering.
• 5+ years of experience in Quality, Continuous Improvement, Operational Excellence, or Operations in a manufacturing environment.
• 2+ years of experience analyzing complex manufacturing and quality data to identify root causes, determine drivers of variation, and implement corrective actions.
• 1+ years of experience using Microsoft Office tools.

• Master’s degree in Engineering or MBA.
• Strong communication skills and business acumen.
• Experience with SalesForce.
• Awareness of HVAC equipment operation.
• Experience with PPAP, APQP, and continuous improvement tools.
• Ability to work effectively in diverse, international environments. 
• Experience with Power BI

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