Warehouse Management Systems (WMS) Lead

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

The Warehouse Management Systems (WMS) Lead serves as the primary site business owner and subject matter expert for SAP Extended Warehouse Management (EWM) and related warehouse technology solutions at the Indianapolis Distribution Center. This role acts as a functional Business Analyst—bridging the gap between warehouse operational requirements and technical IT/SAP solution capabilities.

The WMS Lead is responsible for supporting system stability, troubleshooting functional/integration issues, leading continuous process improvement initiatives, testing system enhancements, and ensuring technology solutions support overall operational excellence, inventory accuracy, and productivity.

• →Serve as the primary site business owner and functional subject matter expert for SAP EWM and related warehouse technology platforms.
• →Act as the functional bridge between operational business needs and system configuration/IT capabilities in SAP.
• →Support system integrations and cross-functional workflows across SAP EWM, SAP ECC / S/4HANA, Transportation Management Systems (TMS), Yard Management Systems (YMS), Order Management Systems, and operational reporting tools.
• →Monitor system performance and proactively identify opportunities for process optimization, automation, standard process discipline, and technology modernization.
• →Coordinate system configuration, testing, validation, user acceptance testing (UAT), and deployment activities for system upgrades and site enhancements.

• →Provide front-line functional support for warehouse system incidents, queue/transaction errors, printing issues, and operational disruptions.
• →Investigate, troubleshoot, and resolve issues related to SAP EWM transactions, inventory synchronization, integration messages, and warehouse hardware execution (RF handheld scanners, tablets, printers).
• →Collaborate with internal IT, Application Maintenance Support (AMS) teams, developers, and third-party vendors to resolve complex technical defects and minimize operational downtime.
• →Communicate system outages, planned maintenance, and risks to site leadership and warehouse operations.

• →Partner with warehouse and supply chain leadership to identify and deliver continuous improvement projects that reduce manual effort, eliminate operational defects, and increase labor productivity.
• →Lead requirements gathering, business process design, test plan execution, and post-implementation validation for system change requests.
• →Maintain and update standard operating procedures (SOPs), system requirements documentation, and user training materials.

• →Develop and maintain warehouse reporting, dashboards, and operational performance metrics using SAP reporting, Power BI, and SQL queries.
• →Oversee site hardware administration for RF scanners, mobile devices, barcode printers, and warehouse workstations.
• →Provide user training and ongoing support to warehouse teams to improve system adoption and operational discipline.

• Bachelor’s Degree in Supply Chain Management, Information Systems, Logistics, Business Administration, Computer Science.
• 3+ years Experience supporting Warehouse Management Systems (WMS) within a distribution, manufacturing, or supply chain environment.
• 3+ years in SAP EWM and core warehouse workflows (receiving, putaway, picking, packing, shipping, replenishment, inventory control).

• Experience with or exposure to SAP ECC and S/4HANA environments.
• Strong troubleshooting, analytical, and data analysis skills using Microsoft Office tools.
• Excellent verbal and written communication skills with the ability to translate complex technical concepts into business terms and collaborate cross-functionally.
• Advanced functional expertise in SAP EWM configuration and integration troubleshooting.
• Experience supporting SAP Transportation Management (TM), Yard Management Systems (YMS), and warehouse execution tools.
• Familiarity with Power BI, SQL queries, ServiceNow, or Jira.
• Experience managing RF scanning technologies, industrial printing, and warehouse hardware.
• Strong background in Distribution Center (DC) operations, business analysis, and continuous improvement methodologies.

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