Order Management Administrator

Who are we?

We are ranked as the UK’s #1 construction specific software player and our mission is simple; to provide market leading end-to-end software solutions to the construction and construction like industries across the entire build life cycle.

If you are looking to build an exceptional career with an award-winning company you’ve come to the right place. Our teams are based in the UK, Europe, and India, working on products that are used on a global scale. We have a clear and defined road map to deliver over the next 3 years, which is centred around a large-scale digital transformation as well as continuing our growth and expansion.

We embrace diversity and equality and want our employees to be comfortable bringing their whole selves to work. We are committed to building a team with a variety of backgrounds, skills and views. Creating a culture of Equality isn’t just the right thing to do, it improves every aspect of our business.

Purpose

The Order Management Administrator is responsible for accurately processing new orders and contracts on a daily basis. The role acts as a key internal contact across all areas of the business, managing all aspects of the order fulfilment process from invoicing to the releasing of orders.

The role sits within a small, collaborative team and reports into the Order Management function.

• Assist with processing sales orders and maintenance renewals to ensure timely invoicing and to generate positive business cash flow from new orders and contract renewals.

• Set up records for new customers ensuring that all sales orders and necessary customer documentation is accurately recorded on the system.

• Ensure correct follow up of any incoming queries, communicating courteously at all times, building positive relationships and progressing queries to a successful conclusion.

• Liaise with Finance, other stakeholders within the business and our suppliers (software & hardware) for all cost of sales related issues; including raising purchase orders, ordering stock, and assisting with accurate stock management and financial recording.

• Provide support and assistance with the production of monthly reports to ensure the executive team receive accurate and up-to-date information for forecasting and decision-making.

• Provide professional and effective services to internal and/or external customers, meeting expectations particularly in terms of quality and timeliness in line with departmental standards, procedures and guidelines.

• Continuously monitor processes and look for opportunities to improve efficiency and accuracy.

• Develop and maintain an overall knowledge of the products and services offered.

• Ensure that company values are reflected in own work and behaviour as well as that of the team.

• Proficient use of the most common Microsoft applications including intermediate knowledge of Excel to download and analyse data.

• Ability to work methodically and accurately by following process and ensuring timely and accurate input of sales orders and invoices.

• Ability to prioritise and manage workloads, both on own initiative and as part of a team.

• Previous experience of sales order management, or similar administration experience.

• Understanding of software contracts and billing would be advantageous but not essential.

• Knowledge and general understanding of basic contract terms (such as minimum term and notice periods) would be advantageous but not essential.

• Excellent planning and organisational skills to successfully plan and co-ordinate a high number of activities, with excellent time management, prioritisation and the ability to remain calm and objective under pressure.

• Exceptional attention to detail.

• Excellent communication skills, good interpersonal skills and excellent telephone manner and customer service.

• Comfortable working under pressure and to tight deadlines.

• Reputation for integrity, confidentiality, accountability and results.

• Ability to take responsibility for own personal development in line with performance objectives.

• Flexible and adaptable with a willingness to learn, embrace change, and contribute to continuous improvement.

If you're looking to build an exceptional career with an award-winning company you’ve come to the right place. We believe everyone at Causeway has a vital role to play in our success. Causeway is fuelled by curiosity and is a place for people who beam with positivity and burn with ambition.

Our team is everything, so we’ll take good care of you. In fact, we give well-being the same priority as our other business goals. We’re strong advocates of work-life balance, offering hybrid working alongside the opportunity to work from modern, collaborative offices.

We are United. As part of a team, we’re better together.

We are Agile. Be the change, we’re on a journey.

We are Trusted. Do the right thing, we own this.

We are Driven. Get stuck in, we make it happen.