Digital Application and Adoption Specialist

United States·Florencemid

Customer SuccessAdoption Specialist

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Quick Summary

Key Responsibilities

Digital Enablement and User Management Partner with business teams to identify opportunities for digital solutions and process improvements Gather, document, and prioritize business

Technical Tools

Customer SuccessAdoption Specialist

The Digital Application and Adoption Specialist serves as the bridge between business users and digital solution delivery. This role is responsible for ensuring employees can effectively discover, adopt, and maximize the value of digital tools, platforms, and information resources.

Responsibilities

~1 min read

Digital Enablement and User Management

→Partner with business teams to identify opportunities for digital solutions and process improvements
→Gather, document, and prioritize business requirements for new digital initiatives and enhancements
→Maintain and manage a portfolio of digital improvement opportunities and enhancement requests
→Conduct voice of customer assessments to understand user needs, challenges, and adoption barriers
→Act as a liaison between business stakeholders and technical solutions teams

Change Management and Adoption

→Develop and execute user adoption strategies for digital tools and platforms
→Create training materials, user guides, documentation, and learning resources
→Deliver training sessions, workshops, and onboarding support
→Measure and report adoption, engagement, and business value metrics
→Identify and implement continuous improvement opportunities to increase solution utilization

Community Development and Citizen Development

→Build and sustain communities of practice around digital tools and capabilities
→Promote self-service and citizen development capabilities
→Provide coaching, governance, and best practices for citizen developers
→Foster knowledge sharing and collaboration across business functions and regions
→Support governance processes for digital solutions, content management, and user support models
→Monitor metrics and user feedback to guide future enhancements

Requirements

~1 min read

Required:

Microsoft 365 (SharePoint, Teams, Power Platform, PowerBI)
Strong stakeholder engagement and communication skills
Experience developing training materials and facilitating user adoption
Experience working with collaboration and content management platforms
Experience in gathering business requirements and translating user needs into actionable solutions
Experience supporting business applications, digital transformation, change management or knowledge management initiatives

Preferred:

Materials science understanding especially around polymer properties
Experience managing knowledge repositories, document libraries, and collaboration environments
Experience supporting citizen development
Familiarity with agile methodologies, backlog management, and product ownership concepts
Experience measuring and reporting adoption metrics

Bachelor or Master in Business, Information Systems, Engineering, Computer Science, or related field
3-5 years of experience in managing and developing tools within the Microsoft 365 platform (SharePoint, Teams, Power Platform, PowerBI)

Celanese is a global leader in chemistry, producing specialty material solutions used across most major industries and consumer applications. Our businesses use our chemistry, technology and commercial expertise to create value for our customers, employees and shareholders. We support sustainability by responsibly managing the materials we create and growing our portfolio of sustainable products to meet customer and societal demand. We strive to make a positive impact in our communities and to foster inclusivity across our teams. Celanese Corporation is a Fortune 500 company that employs more than 11,000 employees worldwide with 2025 net sales of $9.5 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.

Celanese is an Equal Opportunity Employer. Celanese does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.