Operations Manager

Operation Manger should have an excellent level of commercial awareness, who can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long-term issues to the General Manger / Cluster General Manager and to help formulate solutions.

The Operations Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes.

• →Fully responsible for all aspects of all departments.
• →Support and work with all Head of Departments in all aspects of running this hotel.
• →Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
• →Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM.
• →Monitor the purchase / indent / requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
• →Inspecting all departments for SOP implementation.
• →Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
• →Monitor the co-ordination between all departments for smooth & efficient operations.
• →Assessing and reviewing customer satisfaction and service recovery process.
• →Meet all dept. heads to review & train the staff to upkeep the human capital.
• →Identifying staff learning needs and assisting with development
• →Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
• →Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.
• →Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.
• →Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
• →Responsible for the overall management of the operation of the hotel.
• →Any other duties assigned.

Excellent revenue management skills with experience of budgets, P&L's and forecasting. Working with colleagues to share skills, knowledge, resources and networks. Highly focused, have excellent communication skills, be motivated and professional in appearance and presentation.

Minimum 3 to 4 years work experience in a 3 to 5 Star Hotel as a Deputy Manager, Asst. Operations Manager or Hotel Manager.