Clinical Quality Program Manager

At Clinica Family Health & Wellness, we believe everyone deserves high-quality, compassionate healthcare close to home. We are a nonprofit Federally Qualified Health Center (FQHC) that provides comprehensive, affordable medical, dental, behavioral health, pharmacy, and specialty behavioral care services. We are committed to being a healthcare home for our patients, a place where they receive coordinated, whole-person care from a team that supports their health and well-being at every stage of life. 

“We’re at a pivotal moment of transformation. As our organization evolves alongside a rapidly changing healthcare landscape, we have an opportunity to rethink how we work, embrace new possibilities, and push ourselves to achieve even greater impact for our patients and communities.” ~ Kathy Lovick, Director of Quality and Process Improvement

• Are you driven by a mission to improve patient outcomes and community health?
• Have you applied Six Sigma methodology with a clinical care team?
• Are you passionate about advancing the Quintuple Aim through quality and innovation?
• Have you used measurement systems to turn data into insights for strategic improvements?
• Have you brought structure to complexity while remaining adaptable and solutions-focused?
• Are you a relationship-builder who meets teams where they are and helps move them forward?

• Consult with internal stakeholders on training, process improvements, and interpretation of data, standards, and regulations.
• Partner with clinical leaders to develop short- and long-term strategies that advance organizational goals.
• Sustain and enhance quality programs while planning for future needs and growth.
• Ensure compliance with accreditation, governance, regulatory, and performance measurement requirements.
• Support care teams by tracking quality metrics and delivering actionable data insights.

• Monday through Friday
• Hybrid
  • 2 days in the office, which can include working at various clinic sites.
  • 3 days work from home.

• Bachelor’s degree in healthcare administration, business administration, public health, organizational development or related field required.
• Five (5+) years’ experience leading or facilitating process improvement, performance improvement, quality improvement, operational excellence, or organizational effectiveness initiatives in a healthcare or similarly complex environment.
• Five (5+) years’ experience in Quality Program or Patient Safety management required.
• Three (3+) years’ experience in Regulatory or Accreditation management required.
• Six Sigma Green certification required.
• Demonstrated experience leading teams through influence, facilitation, coaching, project leadership or formal leadership experience is required.