Systems Administrator

United States·ChesapeakeFull-timemid

Systems AdministratorInfrastructure & Cloud

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Quick Summary

Key Responsibilities

Responsibilities Provide support and troubleshooting to resolve technical issues for end users Support of Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc.

Technical Tools

Systems AdministratorInfrastructure & Cloud

Responsibilities

~1 min read

→Provide support and troubleshooting to resolve technical issues for end users
→Support of Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc.
→Support of virtual environments including VMware, and Hyper-V
→Support backup and disaster recovery solutions
→Configure, install, and support various network devices and services, including WAN and LAN connectivity, routers, firewalls, & security
→Effectively communicate with customers on ticket progress, impending changes, or agreed outages, etc.
→Document internal processes and procedures related to duties and responsibilities
→Maintain daily documentation by entering time, expenses, and all work as service tickets in ConnectWise
→Other duties as assigned

Requirements

~1 min read

5 or more years of experience (preferred)
Certifications such as MCSA, VCP, CCNA are a plus.
Experience with platforms like ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 is a bonus.
Strong communication skills are essential for success in this role.
Ability to manage multiple tasks and collaborate effectively within a fast-paced, client-focused team.
Enthusiastic about taking on challenges in a growing company with a diverse client base.
Self-driven and capable of working independently with minimal supervision.
Excellent organizational skills and strong attention to detail.

What We Offer

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Charles IT is committed to fostering an inclusive and respectful workplace where everyone can thrive. We are proud to provide equal employment opportunities to all team members and applicants without regard to any protected characteristics. We believe diverse perspectives strengthen our team, enhance innovation, and help us better serve our clients.

The information contained in this job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Additional responsibilities may be assigned as business needs to evolve.

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