Charterup~1mo ago

People Operations Manager

United States·Austinmid

People Operations ManagerHuman Resources

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Quick Summary

Overview

About CharterUP. CharterUP is transforming the $450+ billion group transportation and mobility market with an AI native platform that powers modern charter, shuttle, and emerging autonomous vehicle operations.

Key Responsibilities

Build & Scale People Infrastructure Design and implement scalable People Operations processes across onboarding, offboarding, and the broader employee lifecycle Identify inefficiencies and streamline or automate workflows to improve speed and…

Technical Tools

People Operations ManagerHuman Resources

What We Offer

~4 min read

✓Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change.

✓Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.

✓Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX.

✓Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability.

✓Flexible Work Model: CharterUP operates as a remote-first company, with select roles requiring regular, in-office presence based on team and business needs. Role-specific expectations will be shared during the hiring process. U.S.-based employees may reside in any of our 19 approved states.

✓Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards.

✓Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country.

✓Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available.

✓Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together.

✓Referral Rewards: Earn bonuses for bringing top talent to the team.

✓Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable.

✓Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running.

Design and implement scalable People Operations processes across onboarding, offboarding, and the broader employee lifecycle
Identify inefficiencies and streamline or automate workflows to improve speed and accuracy
Create and maintain SOPs that drive consistency and clarity across teams
Build systems and processes that can scale with continued company growth

Own day-to-day People Operations execution, ensuring work is completed accurately and on time
Manage high-volume workflows with strong attention to detail
Partner cross-functionally with Talent Acquisition, Payroll, and Finance to ensure seamless operations
Ensure nothing falls through the cracks across competing priorities

Maintain compliance across federal, state, and multi-state employment regulations
Build and manage processes that ensure audit readiness and reduce risk
Partner closely with Payroll on compensation, benefits, and leave of absence administration

Own and optimize HR systems (Rippling or similar), ensuring data integrity and usability
Evaluate and implement tools that improve efficiency and reporting capabilities
Build reporting and dashboards that support data-driven decision making
Support QBRs and leadership reporting with clear, actionable insights
Experience using analytical methods, tools and concepts to identify, design, recommend, and implement compensation solutions

Ensure onboarding and offboarding processes are efficient, consistent, and well-executed
Partner with Talent Acquisition to create a smooth transition from candidate to employee
Manage internal inquiries through ticketing systems, ensuring timely and accurate responses

Experience and Expertise