Director, Workforce Management & Reporting Strategy

As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global presence of 20,000 movie lovers working together to make unforgettable experiences.

• →Lead WFM strategy, including labor planning, scheduling optimization, labor standards, and field labor guidance.
• →Oversee Operations reporting strategy, dashboard governance, data quality routines, and analytical tools that support field and senior leadership decision-making.
• →Manage annual labor budgeting, recurring labor forecasting, weekly labor planning, labor analytics, and related executive and field reporting.
• →Identify opportunities to improve productivity, reduce manual work, automate reporting, strengthen data sources, simplify field routines, and enhance operational performance.
• →Partner with Field Operations, Finance, HR, Legal, Data and Decision Support, and other stakeholders to support business priorities and operational execution.
• →Lead governance and administration of WFM systems, scheduling tools, timekeeping processes, reporting platforms, dashboards, access controls, configurations, testing, enhancements, and issue resolution.
• →Ensure WFM and operations analysis processes are accurate, compliant, sustainable, documented, and aligned with company controls and business objectives.
• →Provide field leaders with insights, training, job aids, documentation, and support to improve use of labor tools, reports, dashboards, and action planning routines.
• →Lead, coach, develop, and prioritize the work of Workforce Management team members; establish clear goals, performance expectations, service standards, and development plans.

• Bachelor’s degree in business, finance, operations, analytics, workforce planning, or a related field, or equivalent experience.
• Ten or more years of progressive experience in workforce management, labor planning, operations analysis, field operations, business intelligence, retail, hospitality, restaurant operations, or a related discipline.
• Demonstrated experience leading labor strategy, budgeting, forecasting, scheduling optimization, operations reporting, dashboard governance, system administration, and continuous improvement initiatives.
• Strong financial acumen and analytical skills, including experience interpreting large data sets, labor models, productivity metrics, operational KPIs, forecasting outputs, and executive-level reporting.
• Proven ability to lead cross-functional work, influence senior stakeholders, manage competing priorities, and drive adoption of new processes, tools, systems, and reports.
• Demonstrated people leadership experience, including coaching, performance management, team development, prioritization, and change leadership.
• Strong written, verbal, and presentation skills with the ability to communicate complex information clearly and actionably.

• Experience with workforce management, scheduling, timekeeping, planning, Power BI, SQL-based reporting, enterprise reporting systems, data visualization, database, or automation tools.
• Advanced Microsoft Excel, financial modeling, SQL, dashboard development, or analytics automation experience.
• Experience supporting multi-unit retail, hospitality, restaurant, entertainment, or field operations environments.