Operations Manager

Full Timemid

OperationsOperations Manager

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Quick Summary

Requirements Summary

Bachelor’s degree Experienced with using MS office including Excel and PowerPoint Minimum of 3 years of experience in healthcare Working knowledge of HIPAA, 21st Century Cures Act,

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OperationsOperations Manager

Manage an remote team covering escalations, emerging issues management, and a wide variety of needs for our clients
Create and maintain a culture of excellence that inspires the team to do their best work
Perform or schedule training as needed to ensure seamless transition of processes
Collaborate with stateside stakeholders to ensure offshore is consistently providing levels to exceed hospital expectations
Monitor performance to ensure the team is following the procedure correctly.
Track and report outcomes (both positive and negative) on a consistent, proactive basis
Act as the point of contact for your team and support them in removing roadblocks to resolve complex issues
Ensure team is embedded and practiced daily in all activities, including establishing team goals, measuring progress, and sharing results
Shape the vision of the team by ensuring your team operates in a frictionless environment and enabling them to identify trends and opportunities that drive operational improvements
Performs other related duties as required

Requirements

~1 min read

Bachelor’s degree
Experienced with using MS office including Excel and PowerPoint
Minimum of 3 years of experience in healthcare
Working knowledge of HIPAA, 21^st Century Cures Act, Information Blocking requirements, etc. (ideal, not required)
Customer-centric, ambitious, highly organized, detail-oriented
Excellent managerial skills
Strong verbal and written communication skills
Strong Focus on continuous improvement, KPI development, improving team cohesion and communication, and just generally getting better every day, month, year, etc.