Customer Success Operations Associate (Associado de Operações de Customer Success) - São Paulo (Hybrid)

• →Operations & CS Experience: 1–2 years in Sales Operations, CS Operations, Revenue Operations, or Data Analytics within a B2B SaaS or tech environment.
• →CRM Mastery: Direct, hands-on experience with HubSpot CRM (administration, workflow automation, custom reporting, and property management).
• →Quantitative Logic: High proficiency in Google Sheets / Excel (advanced formulas, pivot tables, and logical modeling) to manipulate and interpret customer datasets.
• →AI-Native & Automation Mindset: Ability and enthusiasm to leverage AI tools (Claude, ChatGPT) and workflow automation tools (n8n or similar) as daily copilots to increase operational efficiency.
• →CS Metrics Knowledge: Understanding of core Customer Success performance indicators (Retention, Churn Risk, NPS/CSAT, Time-to-Onboard, and Account Health).
• →Ownership & Proactivity: Strong organizational skills, attention to detail, and a self-starter mindset capable of managing day-to-day operational requests in a fast-paced environment.

• Technical & BI Stack: Familiarity with BI tools (Metabase, Looker, or Tableau) and basic knowledge of SQL or APIs.
• Language Skills: Professional proficiency in both English and Portuguese to seamlessly collaborate with local and global teams.

This is a hybrid role: you'll split your time between the office, customers and home. We don't set a minimum number of office days for most roles — you'll spend time in the office naturally, and most days during your ramp-up or when your leader asks.

• A high talent-density team driven to make an impact in Latin America — low ego, high ownership.
• Competitive salary and stock options (ESOP) from day one.
• An annual learning budget and accelerated development paths.
• English is our working language, with Spanish and Portuguese every day.

• Clarity — Open and direct communication: we say what we mean and give context where it matters.
• Simplicity — If it can be simpler, it should be.
• Ownership — We own everything we do, end to end. When something needs to happen, we don't wait.
• Pride — We hold ourselves to a high standard, and it shows in what we deliver.
• ABC (Always Be Changing) — We adapt fast, embrace change, and keep learning.
• Inclusivity — Diverse ideas, stories and perspectives build a better Clara.

If you meet the must-haves, apply — the nice-to-haves are a bonus, not a requirement.