Business Operations Specialist

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• →Support sales by facilitating efficient use of L&D resources across related departments
  • →Provide excellent internal customer service in response to LMS/L&D support requests
  • →Diplomatically reinforce adherence to standard processes and systems usage
• →Maintain up-to-date training courses/course materials, ensuring accuracy and accessibility
  • →Update training materials based on process and systems changes
  • →Assist in training of employees by creating and delivering content
  • →Manage content knowledge management strategy of published course material
• →Administer LMS and supporting systems to ensure accuracy and usability
  • →Enable ongoing access to employees
  • →Regularly QC data and monitor system usage; test new features prior to release
  • →Create and maintain list of enhancement requests, and document requirements
• →Publish courses and e-learning material to meet Cornerstone LMS course, reporting and tracking requirements.
• →Assist project teams by preparing schedules, status updates, communications, training materials, reports, performing testing, and providing user support as assigned

• Position is based at the Clear Channel Outdoor corporate office in New York, NY. 

The Targeted Compensation Range for this New York position is:

• BA/BS degree in business, education, information systems, communications or related field.

• Minimum of 3 years of relevant experience.
• 5 years of relevant experience, especially in media or other B2B sales environments preferred.

• Proficiency with e-learning/SCORM publishing software (e.g., Articulate, Captivate, Camtasia)
• Proficient with Microsoft Word (incl. formatting), Excel, and PowerPoint. 
• Proficiency with basic HTML or SQL to query data and with Microsoft Visio, Publisher, or similar preferred.
• Administrative base-level Familiarity with Cornerstone or similar LMS applications. 
• Experience supporting multiple teams including sales, marketing, IT and support.

• Problem Solving: Identifies complex problems based on a broad range of factors, many of which are ambiguous or difficult to define.
• Time Management: Uses time effectively and efficiently, concentrates on the most important priorities.
• Client Focus: Responds to client needs in a timely, professional, helpful, and courteous manner, regardless of client attitude.
• Fostering Communication: Presents information and facts in a logical manner, using appropriate phrasing and vocabulary.
• Agility: Remains calm when encountering uncertain circumstances. Reflects on successes and failures, to identify lessons learned on a continuing basis.

The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Employee must have the ability to sit and/or stand at a desk for a minimum of 8 hours a day and complete tasks requiring repetitive use of hands
• The employee must have the ability to lift and move items up to 20 pounds
• Employee must have the ability to see written documents, computer screens and to adjust focus
• This job is performed in a temperature-controlled office environment

Hourly roles are overtime eligible; Installer roles are Productivity Pay eligible.

Position Type                                                                                             

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Our organization participates in E-Verify.  Click here to learn about E-Verify.

Current employees and contingent workers click here to apply and search by the Job Posting Title.