Senior Credit Controller

You probably remember the best interaction you’ve ever had with a company, and the worst one too. But what makes one customer journey feel effortless, personal and relevant, while another feels slow, generic and frustrating?

With our AI-powered Customer Engagement Platform, we connect conversations, customer data and payments through AI Agents. This allows companies all over the world to elevate their entire customer journey and grow faster, together.

All our services are fully integrated within our unique business structure, consisting of four business units: Connect, Pay, Live, and Engage.

Now, we’re looking for a Senior Credit Controller who is ready to take credit control process to a next level, ensuring timely collections, minimizing risk, and maintaining strong relationships with clients.

The Credit Collection team comprises of three people and is part of the finance operations team, you will directly work with your counterparts from billing/accounts payable, accounting, an application manager and a business analyst. You will directly report to Joost van Heusden.

• Manage diverse debtor portfolios across more than 18,000 customers and 15 global entities, navigating cultural differences, time zones, and communication styles.

• Ensure timely follow-ups on outstanding invoices via phone and email, building strong relationships with customers to achieve successful outcomes.

• Assess customer creditworthiness and mitigate financial risks while maintaining a good rapport.

• Collaborate daily with internal teams, including Sales and Management, both nationally and internationally.

• Handle and resolve disputes, maintaining an organized and up-to-date inbox.

• Lead process improvements, optimize procedures, and enhance reporting systems.

• Use tools like OnGuard for credit control and Unit4 for financial administration.

We believe honesty creates better matches. So here it is:

• You work on-site with your team; collaboration happens face to face.

• Priorities shift quickly, and we move forward before everything is finished or polished.

• AI will change how your role looks, fast. Some tasks you do today may disappear next year.

• You’re skilled in using AI tools like Claude Cowork to modernize workflows and stay ahead.

• For this position, we can only consider candidates who already hold a permanent work and residence permit for the Netherlands.

If that excites you, you’ll probably feel at home here. If you’re looking for predictability and fixed boundaries, this may not be the right place.

Every CM.com colleague, connects to our 4 shared values:

We value your expertise and professional judgement. You understand the mission of CM.com and feel ownership over your role and its contribution to the bigger picture. You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.

Growing Faster Together is not just our purpose, it’s how we work. The growth of our colleagues and our customers is our priority. Our organization is designed to support this through the CM Academy, the Young Professional Program and our own CM Business Adventure, the CMBA. But growth also comes from daily curiosity.

You enjoy stepping outside your comfort zone and you like to experiment, learn continuously and actively share knowledge and insights with others.

At CM.com, we work together. We believe that diverse perspectives lead to stronger outcomes. Diversity is therefore essential to us.

We value the social side of work. We trust one another, show genuine interest and care about one another’s well-being. You are looking for that connection, you prefer being together on-site, sharing ideas, meals, workouts and conversations, and you believe that energy is created by meeting in person.

For more than 25 years, we have operated at the forefront of innovation. Change is not something we respond to, it’s something we actively drive.
By welcoming AI Agents into our organisation, we fundamentally change how work is done. This allows us to move faster, do more with fewer people and continuously rethink roles and responsibilities. You are comfortable with that reality and want to contribute to progress rather than maintaining the status quo.

Additionally, you ideally have

• A Bachelor’s degree.

• 3+ years of relevant experience in credit control, accounts receivable, or a similar position.

• Strong analytical skills and proficiency in Excel.

• A hands-on mentality with the ability to work independently and as part of a team.

• Fluency in Dutch and English, both written and verbal.

• Professional proficiency in (Arabic, Chinese) is a strong advantage.