Operations Manager I

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Job Description

Are you an experienced people leader who thrives in a fast-paced environment?

We're looking for an Operations Manager to lead a team of Team Leaders, drive operational excellence, and play a key role in delivering exceptional results for our clients and employees.

This is your opportunity to take ownership of a large operation, influence strategic decisions, and develop future leaders within a growing global organisation.

As an Operations Manager, you will:

🔹 Lead, coach, and develop a team of Team Leaders

🔹 Drive performance across service, quality, productivity, and customer experience metrics

🔹 Build strong relationships with clients and key stakeholders

🔹 Analyse performance data and implement improvement plans

🔹 Create an engaging, high-performing culture where teams thrive

🔹 Work closely with HR, Training, Quality, WFM, and Recruitment to deliver results

🔹 Own operational success and continuously improve processes

✔ Operations Manager experience within BPO, Contact Centre, Customer Service, CX, Shared Services, or Operations environments

✔ Proven leadership experience managing leaders and large teams

✔ Strong stakeholder and client management skills

✔ Data-driven decision maker with excellent problem-solving abilities

✔ Passion for coaching, developing people, and driving performance

✔ Fluent Polish (C1/C2) and English (B2+)

You're a hands-on leader who loves developing people, solving challenges, and delivering results.

You know how to motivate teams, build strong client relationships, and create a culture where people perform at their best.

If you're looking for a role where you can genuinely make an impact while growing your leadership career, we'd love to hear from you.

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