Team Leader Regional Case Management (Onsite)

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Job Description

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Team Leader Regional Case Management position at Concentrix is the right place for you!

As a Team Leader Regional Case Management, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

As a Team Leader Regional Case Management, you will:

• →Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements 
• →Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly 
• →Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment 
• →Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations 
• →Communicate expectations to employees and provide timely updates 
• →Provide subject matter expertise in handling escalated customer calls as needed 
• →Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities 
• →Stay current on internal work processes, policies and procedures. Attend required manager development training 
• →Promote the Concentrix values through both behavior and attitude, including being an advocate for team members 
  
  

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Team Leader Regional Case Management role include:

• A minimum of one (1) year of prior experience in call center management, Required
• A minimum of one (1) year of experience in the automotive industry (Automotive, consumer affairs, warranty, customer advocacy, or case management), Required
• Candidates must currently reside within a 20-mile radius of the Concentrix site in Newark, CA, for immediate consideration, Required
• 18 Years of age or older with a completed High School Diploma or GED Required
• Associate's degree in related field with two to four years of relevant experience preferred 
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations 
• Work well under pressure and follow through on items to completion 
• Strong communication skills, both written and verbal 
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable 
• Ability to mentor, coach and provide direction to a team of employees 
• Willingness to work a flexible schedule 
• Must reside in the United States and have a valid U.S. address for residence

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary range for this position is $70,304.00 - $79,472.00 USD annually plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a 401(k) retirement plan, paid time off, and holidays.
• Paid training and lucrative employee referral program.
• DailyPay enrollment option to access pay "early," when you want it.
• Health and wellness programs with trained partners to help promote a healthy you.
• Mentorship programs that support your rewarding career journey.
• A modern, state-of-the-art office setting with advanced technologies and a great team.
• Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their “employer of choice.”

This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.  The deadline to apply for this position is: November 10, 2026.

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Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

·    English  

·   Spanish

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE