Technical Support - Desktop Support

AUS Townsville - River Quays, Level 6, 7 Tomlins Streetmid

Customer SuccessTechnical Support

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Quick Summary

Key Responsibilities

Desktop & User Support – Install, configure, and troubleshoot Windows & Mac devices, manage accounts, and track IT assets. Network & Connectivity – Assist with LAN/WAN troubleshooting, patching,

Requirements Summary

This is a hands-on, physically active role that requires regular movement. You will be installing and replacing IT equipment, lifting, and moving computer equipment, including printers,

Technical Tools

Customer SuccessTechnical Support

Job Title:

Technical Support - Desktop Support

Job Description

The End User Support team is a 100% on-site role who provides desk-side support to the local Concentrix site in Townsville, as well as providing remote assistance across ANZ with their information technology across a range of Windows and Mac devices.

The role is a physical one that involves the setup, configuration and support of local site infrastructure including machine software and hardware, printers and networks.

The End User Support team is a 100% on-site role who provides desk-side support to the local Concentrix site in Townsville, as well as remote assistance across ANZ with their information technology and telephony infrastructure.

Responsibilities

~1 min read

→Desktop & User Support – Install, configure, and troubleshoot Windows & Mac devices, manage accounts, and track IT assets.
→Network & Connectivity – Assist with LAN/WAN troubleshooting, patching, and basic network admin tasks.
→Telephony & VoIP – Support local VoIP infrastructure, diagnose issues, and coordinate handset replacements.
→Server & Security – Perform basic server troubleshooting, ensure patching and security compliance.
→Printers & IT Equipment – Provide first-level printer support, maintain video conferencing and smart board systems.
→Process & Compliance – Follow IT security guidelines, PCI/COPC standards, and contribute to documentation & knowledge sharing.
→Complete all assigned, mandatory training within the timeframe provided
→Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager

Minimum 3 years' experience in IT industry / last 2 years working in an IT company
Strong skills in Windows & Mac support, troubleshooting, and hardware/software setup
Understanding of networking (WAN/LAN), VoIP, and Active Directory
Ability to diagnose & resolve IT issues independently both in person and remotely
Experience working with O365, Microsoft Office, network printers, and enterprise applications
Great communication skills and a customer-first mindset
Bonus Points If You Have:
Experience with local infrastructure, including Cisco networking and Uninterruptible Power Supply (UPS) systems

What We Offer

~1 min read

At Concentrix, you’ll be part of a collaborative, supportive IT team in a dynamic work environment. This is your opportunity to work hands-on with technology, take ownership of solutions, and grow your expertise while supporting a high-energy workplace.

Apply today and take the next step in your IT career!

Location:

AUS Townsville - River Quays, Level 6, 7 Tomlins Street

Language Requirements:

Time Type:

Full time