Director of People Operations

Coda is a global growth engine for commerce, connecting people, digital products, and payments through trusted monetization and distribution solutions.

With 600+ people from 57 nationalities across 23 locations, we’re a truly global team headquartered in Singapore, with offices in Amsterdam, Dubai, Bristol, Shanghai, Eindhoven, and across Southeast Asia.

We power global commerce through a dual model. Our B2B solutions, Codapay, Coda Webstore, Coda Links, Coda Distribution, and Giftcloud, enable publishers and brands to monetize and distribute digital content globally. On the consumer side, we operate a portfolio of trusted storefronts including  Codashop, Recharge.com, Startselect.com, and mobiletopup.co.uk, that give customers secure and easy access to game top-ups, digital credits, vouchers, gift cards and prepaid products in over 70 markets.

Our culture is built on respect, ownership, and collaboration. We move fast, support each other, and celebrate wins together.

If you’re looking to grow your career and make a real impact in a global team, Coda is the place for you. 

We’re looking for a Director of People Operations and Experience to lead and evolve Coda’s global people operations team. This role owns the backbone of operational excellence across the entire employee lifecycle from payroll and compliance to mobility, systems, offboarding, and onboarding - with a relentless focus on making every interaction with the people team quick, reliable, and seamless.
Reporting to the SVP of People, you’ll lead a global team supporting a workforce of 600+ employees across 20+ countries, while partnering closely with internal stakeholders. This is a high-impact leadership role for someone who can roll up their sleeves, think strategically, and build for scale.

Lead, mentor, and scale a global people operations team that looks after:

HRIS administration and optimization (Rippling)

Payroll operations and vendor management

Employment compliance

Employee mobility, visas, and immigration processes

Day-to-day people operations and employee support (Jira)

Own the operations that power the employee experience across the lifecycle–define and meet SLAs for people ops requests, drive high CSAT, and optimize the employee journey from onboarding to offboarding

Design scalable processes, policies, and operating models that can grow with the business

Act as a trusted advisor to senior leaders on people operations risks, tradeoffs, process improvements, and best practices

Ensure strong controls, documentation, and audit readiness across payroll, compliance, and employee data

Partner with leaders in other people-related areas as needed–e.g., employee relations, total rewards, talent development

Play a key role in M&A integration, including due diligence, employee data migration, payroll and compliance alignment, and change management

8+ years of people operations experience, with a strong leadership track record of managing and developing distributed teams

Proven experience scaling people operations in a globally dispersed, mid-sized company (500–1,000 employees), preferably with some M&A experience

Proven ability to navigate and manage diverse employment laws, cultural nuances, and HR best practices across APAC and EMEA

Strong track record of building SLA- and CSAT-driven service models, with a mindset of operational excellence and employee satisfaction

Demonstrated success in influencing and driving action in a highly cross-functional environment, bridging cultures and teams across time zones

Strong strategic thinking skills paired with a roll-up-your-sleeves mindset

Excellent communication and collaboration skills

Tech savvy, with experience using AI, Google Workspace, Slack, and a breadth of HRIS platforms (experience with Rippling is nice to have)

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.

 

Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!