Operations Manager

United States·Columbiamid

OperationsOperations Manager

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Quick Summary

Key Responsibilities

pre-bills and post-bill actuals prepared and uploaded on schedule, vendor invoices collected and applied at client level, the master reconciliation list kept current, and open items chased to close.

Technical Tools

OperationsOperations Manager

Responsibilities

~1 min read

→Comfortable with numbers and spreadsheets: can keep a budget tracker current, reconcile an invoice to a contract, read a vendor renewal and spot a variance.
→Hands-on with Google Workspace, Slack, Asana, and e-signature tools; experience with an agency billing or finance system (Business Central, NetSuite, or similar) preferred; picks up new systems quickly.
→Daily user of AI tools (Claude or equivalent) who looks for the repetitive steps and automates them.
→Clear, well-routed written communication across offices and sister agencies; closes the loop every time.
→Organized enough to run the company's operating calendar and discreet enough to sit next to the President.

Proactive ownership: sees what needs doing and does it; thinks two steps ahead so the work is findable if someone else has to pick it up tomorrow.
Resolves before escalating: gathers the facts, checks what already exists, and arrives at MTP IT, HR, or Finance with a recommendation rather than a question.
Bias toward reduction: fixes the process rather than adding a step; treats "the way we have always done it" as the starting point to challenge.
Curious experimentation: tries new tools, treats a failed test as data, and brings ideas forward before being asked.
Cross-functional instinct: naturally thinks beyond their lane; pulls others in proactively; shares context without being asked.
Dependability and discretion: on time, follows through, and handles sensitive information quietly.

Education

Bachelor's degree in business, finance, operations, or a related field, or equivalent experience.

Total Perks Package

The chance to be a part of a growing company and the next success story
Amazing opportunities for career development
Recognition programs
Employee referral bonus
Hybrid work schedule; 3 days in the office, 2 days working from home
Fun and collaborative work environment
Casual dress code
Insurance Coverage (medical, dental, vision, life, and disability)
401(k) retirement plan, with employer 4% match
Work/life benefits, including mental health and wellbeing support
Flexible Time Off Policy
Paid holidays, including agency soft closing Christmas Eve-New Year's Day
Paid leave options, including sick leave, medical leave for self and family, and parental leave