Technical Support Analyst

• Serve as the first point of contact for internal technology support requests.

• Diagnose and resolve hardware, software, connectivity, and user access issues.

• Provide remote technical assistance for Windows-based computers, peripherals, and end-user technology.

• Deliver timely, professional, and customer-focused technical support.

• Administer user accounts, permissions, and access requests.

• Support employee onboarding and offboarding, including account setup, access changes, and equipment coordination.

• Assist with workstation configuration, deployment, and remote hardware support.

• Coordinate with approved technology vendors for equipment repair or replacement.

• Maintain accurate technology asset inventory and lifecycle records.

• Document, prioritize, track, and resolve technical support requests using the help desk system.

• Provide timely updates to employees regarding issue resolution.

• Escalate complex technical issues to senior IT staff when appropriate.

• Follow established service standards and technical support procedures.

• Create and maintain internal technical documentation and knowledge resources.

• Collaborate with IT team members and vendors to resolve technical issues.

• Participate in team meetings, technical training, and continuous improvement initiatives.

• Identify opportunities to improve technical support processes and the employee experience.

• High school diploma or GED.

• We have a corporate office located in Seattle, Washington so the ideal candidate will be based in this area.  From time-to-time technical support may be needed in the office.

  Candidates should have reliable internet access and a dedicated workspace suitable for providing remote technical support. The role requires regular use of computers, telecommunications equipment, and virtual collaboration tools.

If you're a technically skilled, service-oriented professional who enjoys solving problems and helping others succeed, we'd love to hear from you!

At Comagine Health, your technical expertise will help support the people and systems that advance our mission of improving healthcare.

Comagine Health is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where individuals are respected, valued, and supported. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.