Sr. Software Technical Support Manager

We are seeking an experienced Senior Software Technical Support Manager to provide strategic technical support for a Federal Government delivery and retail systems program.
In this role, you will support program leadership across the full software development lifecycle, including planning, development, maintenance, and production operations.
You will identify technical requirements, dependencies, risks, and implementation readiness considerations to ensure successful software changes.
Working across multiple technical teams, you will help maintain system performance, resolve complex issues, and proactively mitigate operational risks.
You will also contribute to project planning, change management, capacity forecasting, and continuous process improvement.
This is an onsite, contract-to-hire opportunity in a highly integrated enterprise technology environment, supporting critical government systems.

The ideal candidate is a technically experienced and highly organized professional with strong enterprise software development knowledge, proven leadership capabilities, and the ability to manage complex integrated systems. You should bring:

• Bachelor's degree or equivalent academic qualification from an accredited college or university in a relevant field.

• At least 8 years of experience in an enterprise software development environment.

• At least 3 years of hands-on computer programming experience, including developing complex web applications.

• Experience with Docker, Kubernetes, cloud integration, containerization, and CI/CD pipelines.

• At least one of the following certifications:

  • SAFe Release Train Engineer (RTE).

  • SAFe Architect.

  • PMI Agile Certified Practitioner (PMI-ACP).

  • Experience supporting complex, integrated production software systems and managing technical dependencies and critical project paths.

  • Strong understanding of the Software Development Life Cycle (SDLC), software project planning, and change management.

  • Demonstrated ability to identify technical risks and dependencies early in the planning and development process.

  • Experience working across multiple technical teams, platforms, and system integrations.

  • Proven ability to troubleshoot production incidents, performance issues, software defects, and maintenance challenges.

  • Strong knowledge of APIs, web services, system interfaces, and Interface Control Documents (ICDs).

  • Familiarity with application and server architecture, Windows and/or Linux server environments, and network connectivity fundamentals.

  • Understanding of databases, SQL concepts, Docker/Kubernetes environments, CI/CD pipelines, and GitHub.

  • Proficiency with Microsoft Office applications and collaboration tools such as Zoom.

  • Strong analytical, troubleshooting, documentation, and problem-solving skills.

  • Excellent communication and stakeholder management abilities, including the capacity to explain complex technical concepts to non-technical audiences.

  • Demonstrated leadership, organizational, time management, budget management, and risk management capabilities.

  • Adaptability, teamwork, and the ability to coordinate priorities in demanding technical environments.

  • Must be a U.S. citizen or permanent U.S. resident (Green Card holder).

  • Must be eligible to obtain Public Trust security clearance.

  • Must have resided in the United States continuously for the past five years.

  • Must not have spent more than six months traveling outside the United States during the past five years. Military service is excluded from this restriction.

  • Candidates without the required clearance will be subject to a Federal Government background investigation.