Director, VBC & Payor Performance Management

The Director of VBC & Payor Performance Management leads the management and growth of payor relationships across Complete Health's value-based care portfolio. Partnering with Contracting, Finance, Analytics, and operational leaders, this role ensures contractual, financial, and operational objectives are achieved while advancing organizational performance and growth.

This leader drives cross-functional alignment and accountability by monitoring contract performance, tracking key metrics, and coordinating efforts to close gaps and improve outcomes. Serving as a trusted liaison between internal stakeholders and payor partners, the role resolves complex issues, fosters collaborative relationships, and leads initiatives that enhance operational effectiveness and financial results.

The ideal candidate thrives in a fast-paced, matrixed environment and excels at turning complexity into action. They are organized, accountable, and results-driven, with strong project management, problem-solving, and stakeholder engagement skills. They are naturally curious and data-oriented, using analytics to identify opportunities, inform strategies, and improve quality, operational, and financial performance. Success in this role also requires the ability to build trusted, collaborative partnerships with payors and leverage technology, including emerging AI capabilities, to drive efficiency, decision-making, and results in a value-based care environment.