Product Manager – Customer Portals/e-commerce

United States·King of Prussiamid

Product ManagementProduct Manager

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Quick Summary

Requirements Summary

Must be authorized to work in the US without sponsorship. About UsConcord isn't your typical consulting firm; we're an execution company.

Technical Tools

Product ManagementProduct Manager

About the Role

~1 min read

Own the product roadmap and backlog for customer-facing commercial applications, with a focus on external customer portals and self-service tools
Work directly with customers to understand their needs, gather feedback, and validate priorities and new capabilities
Translate customer and business needs into clear requirements, user stories, and acceptance criteria, and partner with technical teams through delivery
Coordinate with the broader commercial applications team, including Salesforce, so customer-facing tools and internal systems work together
Track and report status on initiatives, keeping stakeholders informed and flagging risks early
Drive adoption of customer-facing tools and measure how well they serve customers

10+ years of product management or product ownership experience at a senior level
Proven experience owning or managing customer-facing applications, particularly external customer portals
Background in customer portals, e-commerce, or customer self-service applications
Comfortable working directly with external customers, not only internal stakeholders
Experience translating customer feedback into product requirements and delivered features
Ability to work on-site in King of Prussia, PA, at least 3 days per week
Exposure to Salesforce or other commercial/CRM platforms is a plus

What We Offer

~1 min read

✓Health, Dental, and Vision Insurance: Comprehensive coverage to support your overall well-being.

✓Employer Contributions to Health Savings Accounts (HSA): For employees enrolled in High Deductible Health Plans, Concord contributes toward your HSA.

✓Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a Lifestyle Spending Account (LSA) for wellness and personal development.

✓Disability Insurance: Short-term (up to 12 weeks) and long-term coverage, fully paid by the employer.

✓Life and AD&D Insurance: Employer-provided coverage with options for additional voluntary coverage.

✓Employee Assistance Program (EAP): Support for legal, financial, and personal challenges.

✓401(k) Retirement Savings: 1% employer match.

✓Career Growth Opportunities: Pathways for advancement and skill development.

✓Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.

Location & Eligibility

Where is the job

King of Prussia, United States

On-site at the office

Who can apply

About this job

Pay per year: ≈ $135,200–$156,000 a year; 17% below the $175,276 median for Product Manager jobs on Jobera (1,488 salaries).
Who can apply: United States
Posted: Today
Employer: has 21 open jobs on Jobera in 2 countries.