Field Supervisor, Southeast Region

Field Operations

Reports to: Senior Manager or Field Director

Team: 8–14 field technicians across one or more regions

Travel: Regular travel within assigned regions, including occasional overnight trip

The Field Supervisor leads a team of 8–14 meter technicians responsible for submeter installation, maintenance, and site audits across multiple regions. This role owns crew performance, quality, safety, and cost, including inventory, vehicles, devices, and expenses. The Field Supervisor spends most of their time leading, coaching, and auditing work, and steps into the field on installs and work orders when needed.

Field Supervisors are accountable for technician and team results. They own technician training and daily production output, make sure all scheduled work is covered and completed every day, and use data to manage their teams. They also own the client experience in their markets, making sure every job reflects Conservice standards.

The ideal candidate is a hands-on leader with strong technical knowledge, clear communication, and a data-driven approach to running a field team.

• Ensure all scheduled work is covered, staffed, and completed daily; adjust assignments in real time for absences, delays, or added work.
• Own daily and weekly production output for each technician and for the team as a whole.
• Manage using data: review productivity, quality, and schedule-completion reports daily, and act quickly on trends and gaps.
• Ensure field tech notes and FSM records are accurate and fully detailed every day.
• Hold technicians accountable for individual results; the Field Supervisor is accountable for overall team results.

• Lead by example in safety, efficiency, time management, productivity, and cost savings.
• Apply the Measure, Report, Act (MRA) approach so every technician is contributing to company objectives and initiatives.
• Set clear daily and weekly expectations and coach technicians to close performance gaps.
• Approve or deny time cards and time-off requests in line with business and client needs.
• Report to the Senior Manager or Field Director on operational goals, results, initiatives, and challenges at the agreed cadence.

• Own technician training: deliver hands-on field training and make sure every tech is proficient in install, maintenance, and audit procedures.
• Partner with Recruiting to interview and select new field technicians.
• Onboard new hires and ensure they reach full productivity within target timeframes.
• Collaborate with the Training team to keep skills current, close skill gaps, and improve retention.

• Conduct regular performance evaluations for each field technician, with clear, documented feedback and development goals.
• Conduct promotion-level reviews to assess technician readiness for advancement and make recommendations to leadership.

• Conduct regular quality audits of completed installs and work orders; document findings and drive corrective action.
• Perform and oversee property site inspections and audits to ensure accurate, compliant installations.
• Track rework and callbacks, identify root causes, and retrain as needed.

• Own the client experience in assigned markets: make sure every install, work order, and site visit meets Conservice standards for quality, timeliness, and professionalism.
• Make sure technicians arrive on time and prepared, communicate clearly, and represent Conservice professionally on client properties.
• Monitor client feedback and service trends, and act early to prevent repeat issues.
• Handle customer complaints about field issues and resolve them promptly and professionally.
• Work with the back office and Scheduling to identify process issues and resolve them.

• Conduct regular field inventory checks and field inspections.
• Ensure field techs complete weekly cycle counts and NetSuite reflects accurate, real-time inventory.
• Maintain a lean, accurate inventory for the technicians and jobs in the region.
• Oversee technician company credit card expenses and ensure policy compliance.
• Manage technician vehicle safety performance and driving policy compliance.
• Ensure company equipment (vehicles, phones, computers, tools) is maintained and accounted for.

• Have the knowledge and ability to complete work orders and installs; may on occasion work in the field to support technicians or projects.

Responsibilities are expected to be achievable in a 40-hour work week, but may occasionally require additional hours, including early mornings, evenings, or weekends based on project needs. Daily operations are often based in a home office, working remotely on a company computer and cell phone. Field Supervisors are expected to be available during business operating hours in their respective markets.

Performance in this role is measured by:

• Schedule completion: percentage of scheduled work covered and completed each day.
• Production: installs and work orders completed per technician, on time and on schedule.
• Quality: audit pass rate and rework / callback rate.
• Safety & fleet: safety incidents and driving-policy compliance scores.
• Cost & inventory: expenses within budget and inventory accuracy.
• Training & people: technician proficiency, System Certifications,  time-to-productivity for new hires, and retention.
• Client experience: First time fix rate, client feedback, volume of field-related complaints, and time to resolution.
• Records accuracy: completeness of daily tech notes and FSM records, and NetSuite inventory accuracy.

• Regularly lift and carry up to 50 lbs (meters, tools, and inventory).
• Climb ladders and work in crawl spaces, mechanical rooms, attics, and other tight areas.
• Work outdoors and in occupied residential units in a range of weather conditions.
• Stand, kneel, bend, and drive for extended periods.
• Follow all safety protocols and wear required personal protective equipment (PPE)..

See Attached Job Description 

• High school diploma or equivalent.
• Valid driver’s license and a driving record that meets company policy.
• Ability to travel regularly within assigned regions, including overnight trips.
• Proficiency in NetSuite, Google Workspace, Microsoft Office, and mobile work-order tools.
• OSHA 30 certification, or the ability to obtain it within 180 days of starting the position.
• Experience training, coaching, and handling employee discipline.
• Ability to multitask and prioritize competing demands.
• Ability to work long hours on a computer in a home office, or to work in the field while accessing files and systems remotely.
• Performance-minded, with the ability to measure, report, and act on data.
• Honesty, integrity, and a strong sense of personal responsibility.

• 2+ years of experience leading a field, construction, or service team.
• Hands-on experience with utility meters, plumbing, or electrical work.
• Experience hiring field technicians.
• Experience resolving customer issues in a field service setting.
• Experience with FSM (field service management) software.