Operations Director

At Corvias, we’re experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners’ most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission.  

The Operations Director leads all installation-level property management employees and the day-to-day operation of a multi-family property management portfolio. This role is responsible for identifying and elevating new business responsibilities and marshaling resources within the organization to remove obstacles and deliver results. Ensuring the long-term financial health of the installation is at the forefront of this role, and the Operations Director is accountable for the installation’s financial results. The Operations Director is further accountable for fostering an environment of team-work, efficiency, and superior customer service.

• →Create and maintain win-win relationships with key partner, government, business, and community stakeholders; maintain open dialogue to promote the program and gain support for local initiatives.
• →Ensure the proper execution of business strategies and company initiatives, including all milestones, measurements, budgets, and deliverables, while ensuring compliance with the company direction and vision.
• →Proactively review and analyze program financial performance in order to identify challenges and opportunities to improve and maintain the overall financial health of the program; identify and deploy strategies to increase net operating income.
• →Organize functional groups and team activities to ensure operations are highly productive, resources are appropriately allocated and coordinated, and business goals are met.
• →Lead the recruitment, hiring, onboarding, and retention of diverse talent who enhance company culture; create accountability and ownership among team members through communication of clear expectations, supervision, and provision of timely performance feedback.
• →Model the highest standards of property management professionalism; lead the training and development of team members through coaching, motivating, and mentoring on company culture, business goals, financial management, and sound business judgment.
• →Maximize rental income, occupancy, and rent ready inventory through the creation and deployment of strategic plans that demonstrate a solid understanding of the competitive market, leasing process, and turn management.
• →Protect and maintain physical assets through the creation and deployment of strategic plans that ensure the appropriate level of repairs and preventative maintenance; partner with cross-functional colleagues on the execution of capital improvement repair and replace projects.
• →Other duties as assigned.

• 7+ years of experience in a relevant management role at a regional level or higher. A minimum of 5 years of progressive residential property management experience with a comparable unit count.
• Demonstrable business sophistication and financial aptitude necessary to lead site-level operations and peripheral functions while simultaneously helping shape long-term strategy.
• Proven ability to develop and deploy change management initiatives that streamline and modernize operations.
• Proven history of leading by example, ensuring both the empowerment and accountability of team members at all levels.
• Proven history of building strategic relationships aligned on goals and focused on creating value for customers.
• Demonstrated ability to professionally interact and relate to individuals with diverse backgrounds, including the ability to effectively resolve complex or sensitive matters.
• Computer proficiency, including working knowledge of word processing, spreadsheet, and database software.
• Ability to travel 40% of the time.
• A valid driver’s license and use of personal vehicle is required.

• Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.
• Teamwork and Collaboration - Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and/or organizational goals. Values diverse perspectives and working with others as a way to achieve the best output possible.
• Problem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.
• Resilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
• Creativity and Innovation - Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things. Encourages experimentation and accepts failure as a driver of innovation.

Learn more about Corvias’ External Recruiting Policy.