Quick Flex Program Manager

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

Analyzes related data to proactively identify issues of the overall delivery process and handles them swiftly, in order to enhance customer satisfaction on Coupang's product delivery(Rocket Delivery).

The QuickFlex Program Manager is responsible for driving operational excellence, customer experience improvements, and innovation initiatives across Coupang Taiwan's last-mile delivery network. This role serves as a key connector between operations, transportation, customer experience, product, vendors, and field teams to identify opportunities, develop scalable solutions, and execute programs that improve overall network performance.

The successful candidate will possess a deep understanding of end-to-end supply chain and last-mile delivery operations, enabling them to analyze complex operational challenges, uncover improvement opportunities, and rapidly convert ideas into actionable solutions. The role requires strong analytical capabilities combined with the ability to build business cases, operational prototypes, dashboards, presentations, and pilot programs that support data-driven decision making.

This position will lead cross-functional projects focused on process optimization, delivery quality, customer experience, operational efficiency, vendor performance, and network innovation. The Program Manager will influence stakeholders across multiple functions, manage key initiatives from concept through implementation, and help shape the future of QuickFlex operations through continuous improvement and innovation.

What You Will Do 

• Lead cross-functional projects that enhance delivery performance and customer experience.
• Analyze operational and customer data to identify trends, risks, and improvement opportunities.
• Design and launch new programs, pilot initiatives, and process improvements that can scale across the network.
• Build dashboards, business cases, and executive presentations to support strategic decisions.
• Drive operational excellence through process optimization, SOP improvements, and performance management.
• Partner with internal stakeholders and delivery partners to improve execution quality and network efficiency.
• Influence senior leaders through data-driven insights and actionable recommendations.

Basic Qualifications  

• 5+ years of experience in Program Management, Supply Chain, Logistics, Operations, Consulting, Business Analytics, or related fields.
• Strong analytical skills with experience using tools such as Excel, SQL, Power BI, Tableau, or similar platforms.
• Experience managing complex projects and collaborating across multiple stakeholders.
• Ability to identify problems, develop solutions, and execute with a high level of ownership.
• Strong communication and presentation skills and English speaking.
• Experience in e-commerce, logistics, transportation, or last-mile delivery operations is a plus.

Preferred Qualifications 

Recruitment Process and Others  

Recruitment Process  

• Application Review - Job Fit Interview - Focus Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​