Senior Principal I, Program Management (Tech Infra)

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

We are seeking an experienced Program Manager to drive operational excellence across our Technology Infrastructure organization. This role serves as a strategic partner to senior leaders, helping orchestrate planning, execution, communications, culture, business operations, and organizational effectiveness. The ideal candidate is highly organized, proactive, and execution-focused, with experience supporting complex organizations and senior leadership teams. This person will help create operational rigor, improve organizational health, drive planning processes, and ensure effective coordination across multiple teams and stakeholders. This is a highly visible role requiring strong program management, stakeholder management, communication, and business operations capabilities.

Drive organizational effectiveness and workforce planning across the Infrastructure organization. 

• Partner with leadership on hiring strategy, workforce planning, and headcount management.
• Support organizational design, team structures, and leadership alignment discussions.
• Coordinate promotion cycles, talent reviews, and succession planning activities.
• Track and report organizational health metrics, including hiring progress, attrition, and employee engagement.
• Partner with HR and recruiting teams to ensure timely execution of people-related initiatives.
• Gather and synthesize employee feedback, identifying trends and recommendations for leadership action.
• Act as a trusted advisor to leaders on organizational challenges and opportunities.

Establish operational rigor and drive execution across organizational priorities.

• Lead annual and quarterly planning cycles, including OKRs, goals, and business reviews.
• Develop and maintain operational cadences, governance processes, and leadership rhythms.
• Track organizational commitments, dependencies, risks, and action items.
• Drive cross-functional programs and strategic initiatives from planning through execution.
• Manage organization-wide events and programs, including Tech Summits, leadership offsites, workshops, and planning sessions.
• Develop executive reporting, dashboards, and operational reviews to support decision-making.
• Identify process improvement opportunities and implement scalable solutions.

Own business operations related to budgeting, investments, and external partnerships.

• Lead annual budget planning, forecasting, and ongoing spend management.
• Manage and track both Capital Expenditures (CapEx) and Operating Expenditures (OpEx).
• Monitor budget utilization and provide recommendations to optimize resource allocation.
• Partner with Finance and Procurement teams to ensure compliance and financial governance.
• Oversee outsourcing engagements, vendor relationships, contract renewals, and statement-of-work management.
• Track vendor performance and ensure alignment with organizational priorities and business outcomes.
• Support investment planning and budget proposals for infrastructure and organizational initiatives.

Drive programs that strengthen culture, communication, and employee engagement.

• Own organizational communications, including newsletters, leadership updates, and employee announcements.
• Lead planning and execution of All Hands meetings, town halls, and leadership communications.
• Drive employee recognition programs, including Engineering Excellence Awards and other engagement initiatives.
• Coordinate innovation programs such as patent programs, technical showcases, and recognition events.
• Manage community-building activities, team events, and culture initiatives.
• Support Technical Talks, knowledge-sharing forums, and learning programs.
• Foster a culture of collaboration, transparency, and continuous improvement across the organization.

• 6+ years of experience in Program Management, Business Operations, Chief of Staff, or Strategy & Operations roles.
• Experience supporting senior leaders within Engineering, Infrastructure, or Technology organizations.
• Strong business operations, organizational management, and stakeholder management skills.
• Highly organized, proactive, and execution-focused.
• Comfortable operating across strategic planning and day-to-day operational execution.
• Strong analytical skills with the ability to translate data into actionable insights.
• Fluent in Korean and English.
• Ability to influence across all levels of the organization without direct authority.

This person becomes the operational backbone of the Infrastructure organization by ensuring:

• The right people are hired, developed, and retained.
• Goals and OKRs are clearly defined and consistently executed.
• Budgets, vendors, and investments are effectively managed.
• Culture, communication, and employee engagement programs scale with the organization.
• Leaders can focus on strategy while trusting that organizational operations are running smoothly.

• Application Review - 1st Interview - Virtual Onsite Interviews - Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.
• https://www.coupang.jobs/en/privacy-policy/

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
• A job applicant, who has applied but not been finally selected for a position at Coupang (the “ Company ”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company by email (recruitingops@coupang.com) In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.