Client Solutions Associate

United States·New Yorkmid

OtherClient Solutions

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Quick Summary

Overview

Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported. We are building the future of patient engagement for life sciences companies.

Key Responsibilities

Work in close-knit, collaborative teams to drive impact for Courier Health clients Build strong relationships, trust, and credibility with client software users Lead 1:1 and group user sessions to gather feedback, educate, and ensure client value…

Requirements Summary

2+ years of experience in strategic consulting or client-facing enterprise SaaS Team player that thrives working with a diverse set of internal & external stakeholders Comfortable presenting to executives and large groups Analytical mindset with…

Technical Tools

project-managementsaas

Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported.

We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes.

In the role of Client Solutions Associate you will support multiple life sciences clients through platform implementation, support, and expansion. You will work directly with our client users to drive adoption, provide strategic guidance, and act as a “voice of the customer” to our internal product team. Your enthusiasm and diligence will cement Courier Health’s reputation as a best-in-class vendor partner.

Responsibilities

~1 min read

→Work in close-knit, collaborative teams to drive impact for Courier Health clients
→Build strong relationships, trust, and credibility with client software users
→Lead 1:1 and group user sessions to gather feedback, educate, and ensure client value
→Develop expert-level knowledge of the Courier Health platform and data model
→Drive platform growth and evolution as a bridge between our clients and Product & Engineering teams
→Present business results and platform impact to senior executives at business reviews
→Own client priorities and day-to-day project management
→Partner with senior stakeholders to build out Courier Health’s Client Solutions function

Requirements

~1 min read

2+ years of experience in strategic consulting or client-facing enterprise SaaS
Team player that thrives working with a diverse set of internal & external stakeholders
Comfortable presenting to executives and large groups
Analytical mindset with consistent attention to detail
Independent, ambitious and enjoys taking initiative
Experience in, or willingness to learn about, rare disease/specialty pharma
High energy and passion for our mission, our clients, and the success of their patients