Senior Director of Client Success

Covariance is the most advanced audience engine ever built.  Our breakthrough AI customizes audiences for every brand and competitive set. Unlike traditional platforms that focus on existing customers, we give marketers a complete view of the entire market: competitors’ customers, your customers, and everyone else shopping in your space. Identify audiences you can win, activate them across channels, and measure lift – all powered by the Covariance Platform. Covariance turns population-scale data into real results.

+ We built the largest panel of anonymized, third-party consumer behavior data in the United States

+ We serve enterprise & mid-market retail, DTC, restaurants, transportation, subscription and more

+ Based on MIT research in specialized AI/ML for third-party data

+ Team of 30 headquartered in NYC

+ Winner of Harvard Business School Innovation Prize & named a Top 25 MIT startup to watch

We’re looking for a Senior Director to help scale the next generation of consumer intelligence platforms. Own the client transformation journey from contract signature through measurable marketing lift. You’ll design and run diagnostic workshops, build the account roadmap, and guide senior marketing stakeholders through pilot, deployment, and scale-up. Success is defined by quantified client business impact, share-shift, and renewal readiness.

• →Lead & Scale the Function: build the Client Success org from 0→1→N; hire, coach, set the operating cadence, and raise the bar on outcomes and experience.
• →Executive Impact: be the trusted advisor to the C-suite. Co-create a 30/90/180-day value roadmap tied to concrete client KPIs (growth, LTV, market share, efficiency).
• →Time-to-Value & Adoption: unblock data enablement and security, stand up training, and land the first measurable lift within the first 60-90 days.
• →Own Expansion (Strategy + Execution): run the upsell/cross-sell and renewal motion end-to-end; multi-thread sponsors, craft crisp business cases, and close alignment across finance, data, and marketing leaders.
• →Impact Reviews: drive tight EBRs/QBRs that show results, gaps, and next actions.
• →Product Signal: turn customer signals into prioritized themes and bets; influence Product roadmaps and validate with lighthouse customers.
• →Agile Playbooks & Tooling: create lightweight, iterative playbooks (onboarding, health, risk/expansion signals). Stand up the tooling stack (e.g., Gainsight/Catalyst/HubSpot) and iterate fast on what the data proves.
• →Operating Rhythm: forecast expansions/renewals, surface risks early, and drive cross-functional escalations so nothing stalls.

• 4–7 yrs at a top-tier management consultancy, agency strategy group, or in-house marketing analytics team
• Proven track record running data-driven marketing transformations for enterprise brands
• Fluency in SQL/BI plus storytelling chops for senior executives
• Experience navigating enterprise procurement, security, and change-management cycles

• Prior work with alternative or transaction-level data sets (card spend, location, SKU)
• Experience running value-engineering or economics-of-marketing workshops
• Familiarity with PLG metrics and self-serve customer journeys

This position is a hybrid in-office/remote work role, where employees can work remotely or in the office in Manhattan at their discretion.