Assistant Maitre'd

Responsibilities:

- Assist the Maitre'd in supervising and coordinating all aspects of the dining room, including managing the wait staff and ensuring timely and efficient service On Board Cruise Ship

- Greet guests and escort them to their tables, ensuring their satisfaction with their seating arrangements and addressing any concerns

- Monitor and maintain the cleanliness and organization of the dining room, ensuring all tables are properly set and all equipment is in working order

- Assist in creating and updating menus, and ensure all special requests and dietary restrictions are accommodated

- Work closely with the kitchen team to ensure all food is prepared and presented according to the highest standards of quality and presentation

- Train and mentor new wait staff, providing guidance and support to ensure they deliver exceptional service

- Handle guest complaints and resolve any issues in a timely and professional manner

- Collaborate with other departments, such as the bar and entertainment teams, to ensure a seamless dining experience for our guests

- Adhere to all safety and sanitation regulations, and assist in conducting regular inspections of the dining room and equipment to ensure compliance

- Assist in managing inventory and ordering supplies as needed

- Perform other duties as assigned by the Maitre'd or management team.

Requirements:

- Minimum of 2 years of experience as a Maitre'd or Assistant Maitre'd in a fine dining restaurant or luxury hotel

- Excellent knowledge of food and beverage service, including wine pairing and fine dining etiquette

- Strong leadership and communication skills, with the ability to work well under pressure

- Customer-focused and able to provide exceptional service to guests from diverse backgrounds

- Fluent in English; knowledge of other languages is a plus

- Must be able to work flexible hours, including evenings, weekends, and holidays

- Must be physically able to stand for long periods