Assistant Shore Excursions Manager

Key Responsibilities:

- Assist the Shore Excursions Manager in planning, organizing, and coordinating shore excursions for our guests onboard the cruise ship

- Develop and maintain relationships with local tour operators and vendors to ensure high-quality and unique experiences for our guests.

- Train and supervise a team of shore excursion staff, including scheduling, performance evaluations, and providing ongoing support and guidance.

- Manage the shore excursion budget and monitor expenses to ensure profitability.

- Collaborate with other departments, such as Guest Services and Entertainment, to ensure smooth coordination of shore excursions.

- Conduct regular inspections of tour operators and excursion sites to ensure compliance with company standards and safety regulations.

- Handle guest inquiries and complaints related to shore excursions, and work to resolve any issues in a timely and satisfactory manner.

- Stay updated on industry trends, new destinations, and excursion offerings to continuously improve the shore excursion program.

Requirements:

- Minimum of 2 years of experience in a similar role in the cruise industry.

- Strong leadership and communication skills, with the ability to effectively manage a team.

- Excellent organizational and time-management skills.

- Knowledge of local ports and destinations, as well as experience working with local tour operators.

- Ability to work in a fast-paced and ever-changing environment.

- Fluent in English, both written and verbal. Knowledge of other languages is a plus.

- Must be able to work flexible hours, including evenings, weekends, and holidays.

- Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred.