Director of Operations

Are you a strategic thinker who excels at improving operations and creating streamlined, efficient processes?

Do you have what it takes to support a growing, high-caliber law firm as it expands its national footprint?

Can you effectively lead and manage cross-functional initiatives to ensure seamless operation?

Are you ready to step into a key role where you can influence significant business decisions and growth strategies?

• Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

• →Strategic Operations Leadership: Serve as a senior operational partner to the executive leadership team, participating in quarterly strategic planning sessions to translate firm strategy into measurable operational priorities and scalable execution.
• →KPI and Reporting Development: Audit and improve existing data systems, creating firmwide KPIs and dashboards for informed decision-making.
• →Vendor and Contract Management: Inventory and evaluate vendor relationships, contracts, and operational spending to ensure cost efficiency, vendor accountability, and alignment with firm priorities. Partner with Finance to review operational expenditures, evaluate ROI, and identify cost-saving opportunities while maintaining clear separation from ownership of the Finance function.
• →Technology & AI Governance: Oversee legal technology, technology vendors, inventories, and system utilization while developing policies for AI use, document storage, email retention, and technology governance that improve efficiency while protecting confidentiality and compliance.
• →Process Improvement: Standardize and document SOPs, improve cross-functional workflows, clarify departmental ownership, eliminate operational inefficiencies, and implement scalable processes that support continued firm growth.
• →Business Continuity and Crisis Management: Develop plans for crisis situations, ensuring minimal impact on firm operations and client services.
• →Leadership and Accountability: Lead operational initiatives with authority by setting clear priorities, establishing accountability across departments, following through on strategic initiatives, and driving consistent execution throughout the firm.
• →Executive Partnership: Serve as the primary operational liaison for senior leadership by consolidating cross-functional information, providing clear executive updates, and reducing the need for leadership to manage day-to-day operational issues directly.

• Education: MBA, JD, or other advanced degree is a plus but not required. Equivalent experience in legal operations leadership will also be considered.
• Operational Leadership Experience: Proven experience in a senior operations role within a law firm or related legal environment.
• KPI and Data Proficiency: Expertise in developing and managing KPIs, data analysis, and presenting actionable insights through dashboards.
• Legal Industry Knowledge: Deep understanding of law firm operations, attorney workflows, and sector-specific technology.
• Vendor Management Skills: Experience in negotiating and managing vendor contracts, ensuring cost-effective service delivery.
• Leadership and Communication: Strong executive presence, able to work with demanding personalities, and communicate complex issues clearly.
• Tech and AI Fluency: Familiarity with legal technology and experience leveraging AI for operational efficiency.
• Change Management: Skill in leading cross-functional initiatives and driving change across departments.

• Leadership Influence: Direct involvement in strategic planning and significant authority over operational decisions.
• Growth Opportunities: Join a firm in a pivotal growth phase, offering the chance to shape the operational future of the organization.
• High Impact: Play a key role in institutionalizing best practices and creating operational systems that support firmwide goals.
• Collaborative Environment: Work closely with leadership, engaging in meaningful projects that advance the firm’s strategy and client success.