Loan Officer Apprentice

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

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  Act as the primary point of contact between clients, Branch Managers, and assigned LOs throughout the loan process; deliver exceptional customer service to external clients and internal teams.

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  Receive telephone applications and scheduling appointments for LOs and realtors.

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  Submit complete loan applications and ensure all documents are tracked and updated in Encompass.

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  Review and validate documentation within 24 hours of receipt to verify income and assets, resolve discrepancies; collaborate with LOs to address file or document issues.

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  Efficiently manage multiple assignments within established deadlines.

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  Pull and prepare credit reports for assessment.

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  Ensure file setup align with CCM’s policies and procedures.

• High School Diploma, or equivalent.

• 1+ year of mortgage or financial services experience, preferred.

• NMLS licensing (State and Federal), preferred.

• Prior experience in a sales support or mortgage assistant role, preferred.

• Experience with Encompass software, preferred.

• Knowledge of RESPA and general mortgage regulations, preferred.

• Knowledge of mortgage documentation and consumer lending regulations, preferred.

• Excellent organizational skills to multitask in a high-volume environment.

• Excellent verbal and written communication skills.

• Excellent attention to detail to proactively problem solve.

• Proficiency in Microsoft Office Suite. (Outlook, Word, Excel)

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Base salary: $50,000

Top-performing team members may have the opportunity to achieve total annual compensation exceeding $100,000.

Compensation is not guaranteed. Actual earnings will vary based on factors including experience, performance, production, business needs, and other applicable considerations.