AHS Operations Senior Associate

• →Remotely support deployment of Pronto's autonomous haulage system (AHS) across multiple mine sites, tracking truck bring-up, rover installation, and system commissioning progress
• →Track and document site-level issues (equipment faults, comms failures, installation delays) reported by on-site teams, and escalate blockers to the Field Operations Manager and engineering teams
• →Coordinate logistics remotely with customer site teams, including permitting, work authorizations, and equipment/route readiness, via calls, Slack, and shared trackers
• →Monitor production and administrative delays against project milestones, maintaining structured trackers for visibility across distributed stakeholders
• →Support customer training sessions on Pronto technology remotely, and assist with handover documentation to the mine's operations team
• →Serve as a remote point of contact for routine operational questions, keeping Pronto HQ informed through regular status updates
• →Help monitor safety compliance and site-specific protocols by coordinating with on-site personnel, flagging gaps for follow-up
• →Travel short-term to customer sites as needed when issues require hands-on troubleshooting or in-person coordination

• 3–7 years of experience in a mining, heavy equipment, or industrial field operations environment
• Comfortable operating remotely on active mine site projects, understanding production and safety-critical environments without needing daily physical presence
• Prior exposure to technology rollouts (autonomy, remote operations, telematics, or machine control systems) is a strong plus
• Strong organizational skills, with the ability to track multiple open issues across sites and time zones and communicate status clearly
• Comfortable working async and coordinating across time zones with international customer sites
• Willingness to travel short-term (days to a couple weeks) when a site requires in-person troubleshooting
• Clear verbal and written communication skills for coordinating across customer and internal teams without in-person contact
• Degree in Mining Engineering, a related technical field, or equivalent hands-on industry experience preferred

This is a remote role. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. 

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