Admissions Operations and Systems, Front Counter - Federal Work Study Student Assistant

Federal Work- Study Student Information: https://www.csusb.edu/financial-aid/prospective-current-students/federal-work-study/federal-work-study-student

Eligibility Requirements

1. Must complete a Free Application for Federal Student Aid (FAFSA) for the current award year
2. Must maintain Satisfactory Academic Progress standards
3. Must be enrolled in at least half-time. (6 units undergraduate; 3 units graduate) per semester
4. Must have a federal need of at least $2,000
5. Submit all requested financial aid documentation from your To-Do-List by the due date
6. Must have an official award notification from the Financial Aid Office
7. Must be a U.S. citizen, eligible non-citizen, or permanent resident

FWS Waiting List: Students not awarded FWS may be added to the FWS Waiting List. Please email us at workstudy@csusb.edu 

NOTE: Program funding is limited, applying through the FWS Waiting List does not guarantee a FWS award.  

Under direct supervision of the Director, the Office of Admissions, Operations and Systems is seeking a motivated and enthusiastic Student Assistant to join our team. This position will provide valuable experience in customer service, and data entry. You will be part of a vibrant and collaborative environment where your contributions are not only valued but celebrated! Our team is dedicated to providing outstanding service to prospective students and their families, ensuring they have a positive and memorable experience.

As a student assistant, you'll work closely with passionate and experienced professionals who are enthusiastic about education and student success. You’ll receive hands-on guidance and mentorship, helping you develop valuable skills that will benefit your future career. Plus, you'll build lasting friendships and a network of support within the university community. Whether you’re greeting guests, answering phones, or handling inquiries, you’ll have a blast while making a real impact!

We will provide training on:

- Admissions requirements, application processes, and deadlines.
- Navigating the admissions database.

Benefits:

- Gain valuable work experience in a professional office setting.
- Develop skills in customer service, data management, and public relations.
- Opportunity to network with university staff and prospective students.
- Flexible hours to accommodate your academic schedule.

Majors That Would Benefit
All majors are welcome to apply, but this position will provide relatable skills for the following majors:

- Business Administration: Gain experience in customer service, communication, and organizational skills.
- Communication Studies: Enhance public speaking, interpersonal communication, and outreach abilities.
- Education: Learn about the admissions process, student interactions, and educational outreach.
- Social Sciences: Improve communication skills and understand diverse perspectives through interactions with prospective students.

Under direct supervision, duties include but not limited to:
- Assist prospective students with their CSUSB application and admissions inquiries via phone or in person.
- Schedule appointments for students to see Admissions Counselors.
- Take in and write receipts for student documents such as, transcripts, test scores, and residency information.
- Assist with all Admissions and Student Recruitment programs, events, and off campus visits.
- Conduct campus tours to individuals and groups
- Perform general office activities, such as typing, operating office machines, processing mail, or securing confidential materials.
- Attend college fairs, representing CSUSB for the recruitment of prospective students to the university
- Conduct admissions presentations to K-12 students wishing to learn more about higher education, requirements, etc.
- Participate in call campaigns
- Perform other duties as assigned by office manager(s) for the overall function of the office and/or institution of CSUSB.

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.

• Special Qualification: Admission or registration as a CSU student.

• Maintain a 2.0 G.P.A. or greater per semester and cumulative.
• Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
• International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)
• Eligible to work in the United States
• Payroll Requirement: Social Security Card

- Current CSUSB student in good academic standing.
- Excellent communication and interpersonal skills.
- Organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Previous customer service or public speaking experience is a plus!
- Provide excellent customer service through phone, email, and in-person interactions.
- Support admissions initiatives by participating in various events.
- Enter and update information and help maintain accurate records.
- Answer questions and provide insights into the student experience at CSUSB.

Drivers License

Work status: Part-Time, Temporary, Seasonal

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

Reasonable Accommodation
We provide reasonable accommodation to applicants and employees with disabilities. Applicants with questions about access or requiring reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking
CSUSB is a smoke and tobacco-free campus.  See policy https://calstate.policystat.com/policy/6591951/latest/.

Clery Act
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act.

Advertised: Oct 14 2026 Pacific Daylight Time
Applications close: Nov 04 2026 Pacific Standard Time

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