Public Safety, Information Center - Student Assistant

Under direct supervision of the Director, the student will be responsible for assisting the Information Services Coordinators along with the Events and Equipment Analyst on the day-to-day operations of the campus' two Information Centers and occasionally the parking main office. Responsibilities include distributing permits, logging in permits, selling permits on T2, distributing campus information to faculty, staff, students and visitors, receiving and managing of daily guest permit requests, reconciling the monies received from Special Event permit sales and reconciling the monies when applicable within the Information Centers. Assisting Information Center staff with permit dispenser cash collections and the performance of routine equipment maintenance

The student will also be required to assist with special events taking place on campus such as directing traffic, moving equipment and any other duties needed in the field during special events. In addition, the incumbent will be responsible for helping assist guests at the parking dispensers during special events and normal operational hours. The incumbent will assist with department communications via phone, email, and online chat . The position does have a mandatory uniform which consists of a blue polo (polo provided by the department) along with black pants with black shoes. No open toed shoes or crocs. Other duties as assigned by supervisors.

Under direct supervision, duties include but not limited to:

Customer Service:
· Student Assistants will serve as the primary point of contact for the Information Centers (IC) service window.
· Communicate effectively with guests through verbal, written, and electronic channels, including servicing guests at the window, answering phones, sending emails, engaging in online chat, and greeting clients upon entry to the university.
· Aid guests at parking dispensers during both regular operational hours and special events.
· Deliver exceptional customer service in-person, over the telephone, and through electronic communication channels such as email and online chat.

Office Support:
· Assist in the issuance and sale of permits using the T2 system.
· Provide support for permit sales during special events.
· Organize and maintain records of all permits across various documents.
· Create, update, and organize records as necessary.
· Monitor and replenish supplies within the Information Centers.
· Assist with clerical tasks to ensure an orderly working environment.

Field Operations:
· Participate in special events on campus, including job fairs, tabling, special event permit sales, event traffic control, dispenser coverage, commencement, homecoming, coyote fest, late-night activities, and the first week of classes, among others.
· Operate effectively in a fast-paced environment with multiple distractions, exercising independent judgment, discretion, and initiative to address problems, and developing practical, thorough, and innovative solutions.
-Assisting Information Center staff with permit dispenser cash collections and the performance of routine equipment maintenance
· Student Assistants will undertake additional duties and responsibilities as assigned.

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.

• Special Qualification: Admission or registration as a CSU student.

• Maintain a 2.0 G.P.A. or greater per semester and cumulative.
• Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
• International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)
• Eligible to work in the United States
• Payroll Requirement: Social Security Card

Possess confidentiality standards
Ability to communicate and write proficiently.
Ability to learn quickly and complete assignments in a timely manner.
Ability to multitask.
Incumbents must be detail oriented, punctual and reliable.
Ability to work both in a team and individual environment.
Ability to lift more than 25 pounds.
Possess a valid driver’s license.
Interpersonal skills
Experience using Microsoft word, PowerPoint, excel and other applications.
Customer service experience
Inventory experience.

Possess a valid drivers license. 

Work status: Part-Time, Temporary, Seasonal

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

Reasonable Accommodation
We provide reasonable accommodation to applicants and employees with disabilities. Applicants with questions about access or requiring reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking
CSUSB is a smoke and tobacco-free campus.  See policy https://calstate.policystat.com/policy/6591951/latest/.

Clery Act
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act.

Advertised: Oct 14 2026 Pacific Daylight Time
Applications close: Nov 04 2026 Pacific Standard Time

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