Area Coordinator for Residential Education (Student Services Professional II), Housing and Residential Life

Under the general supervision of the Associate Director for Residential Education, the Area Coordinator is a full-time, live-on professional responsible for coordinating student development, community engagement, and residential education within an assigned community serving approximately 400–600 students and providing lead work direction to approximately 12–15 Resident Assistants and other Department of Housing and Residential Education (DHRE) student leaders. The position advises and mentors students, supports student leadership and academic success, facilitates community development initiatives, addresses student conduct and interpersonal concerns, and participates in crisis response. The Area Coordinator evaluates student and community needs, applies established Housing and University policies and procedures, exercises independent judgment in addressing routine and moderately complex matters, and recommends appropriate interventions and solutions within the scope of assigned responsibility.

• →Advises and supports residents by assessing concerns, providing Housing and University resources, facilitating problem-solving, making referrals, and promoting student well-being, engagement, and successful community living.
• →Advises Village Council and supports the Residence Hall Association through meetings, programs, events, leadership guidance, and coordination with Housing and Residential Education.
• →Facilitates roommate and community conflict resolution through information gathering, mediation, resolution planning, documentation, and follow-up; escalates serious or high-risk matters appropriately.
• →Administers assigned residential conduct cases by reviewing reports, meeting with students, applying policies, assigning educational or administrative sanctions, documenting outcomes, and monitoring compliance.
• →Responds to student crises, emergencies, and after-hours incidents through the Housing on-call rotation by assessing situations, following emergency protocols, coordinating with campus partners, documenting actions, and escalating significant risks.
• →Provides initial support for behavioral, interpersonal, academic, personal, and other student concerns while referring students to appropriate specialized resources.
• →Prepares and reviews incident reports and advises student leaders on accurate, timely, and consistent documentation.
• →Develops, implements, and evaluates educational, cultural, social, and community-building programs aligned with Housing goals and student learning outcomes.
• →Supports Living Learning Communities, summer programs, camps, and programs involving minors by coordinating activities and collaborating with Housing staff, campus partners, and student leaders.
• →Maintains an active presence in residential communities through programs, community and facility walk-throughs, and regular communication with residents and student leaders.
• →Provides lead work direction, coaching, training, and ongoing development to Resident Assistants, Academic Mentors, Student Coordinators, and other student leaders.
• →Participates in the recruitment, interview, and selection of student leaders and professional staff by reviewing applications and providing job-related recommendations.
• →Coordinates daily residential operations, including room changes, check-in and check-out, break periods, opening and closing activities, health and safety processes, programming documentation, and other Housing procedures.
• →Conducts facility inspections, identifies maintenance and safety concerns, coordinates with maintenance and custodial staff, and escalates urgent issues
• →Maintains residential records, reports, inventories, and administrative documentation by ensuring information is accurate, complete, and properly recorded.
• →Supports operational activities across campus, including transporting materials, using authorized campus vehicles, traveling to off-campus locations, and lifting or moving supplies and equipment weighing up to 25 pounds.

• Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job‑related field may be substituted for one year of professional experience.
• Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.

• Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.

• Experience working for a housing/residence life department preferred.

Work status: Full-time / Exempt / Probationary

CSUSB’s standard hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m. This position may require occasional evening and weekend work to support departmental activities, special events, and other university functions. Work schedules may vary and are subject to change based on business needs.  

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Possession of a valid Driver's License is required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Campus Security Authority

This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

CSUSB is a smoke and tobacco-free campus.  See policy at  https://calstate.policystat.com/policy/6591951/latest/.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act

Advertised: Oct 26 2026 Pacific Daylight Time
Applications close: Nov 09 2026 Pacific Standard Time

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