Digital Operations Associate, Care Management

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Digital Operations Associate, Care Management provides assistance in administrative operations, primarily involving mail and documentation handling. This person also assists in care coordination to facilitate the delivery of appropriate quality healthcare, promotes cost effective outcomes, and improves program/operational efficiency, specifically involving transition of care and member engagement.

• Support daily Medical Management mail operations.
• Process, label, route, and distribute correspondence using Digital Corporate Mailroom, ProFax, and established workflows.
• Support accurate and efficient document handling.
• Collaborate with internal teams to address mail-related needs.
• Promote and support quality administration of care coordination.
• Work closely with Care Management for documentation handling and editing purposes.
• Perform other duties as assigned.

• 1+ year of experience in a healthcare setting, including the handling of sensitive documentation.
• 1+ year of experience with basic medical terminology and concepts used in care management.
• Willingness to work Monday-Friday from 8am-5pm Arizona Time.
• Basic computer proficiency and ability to learn and navigate multiple systems and digital workflows, including Microsoft Excel and Microsoft Word.

• Previous health plan, administrative, document processing, and/or mail operations experience.
• Experience working with electronic document-management or digital mail systems.
• Experience with members and/or customer service.
• Experience using systems such as Digital Corporate Mailroom or ProFax.
• Strong attention to detail, with the ability to accurately process, organize, and route documents.
• Ability to manage multiple priorities and complete time-sensitive work in a fast-paced environment.
• Strong organizational and time management skills.
• Effective written and verbal communication skills.
• Ability to work independently while collaborating effectively with team members and internal business partners.
• Ability to follow established procedures while identifying and escalating issues when appropriate.
• Commitment to maintaining confidentiality and appropriately handling sensitive member information.
• Flexibility to support standard Care Management Associate responsibilities based on business needs.

• High school diploma or GED.

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.