Operations Specialist

Job Title

Job Description

Reports to: Director, Operations (or designated Operations Leadership)

• Provide coaching, mentorship, and training support to Property Administrators.
• Coordinate onboarding and structured training for new team members.
• Support account transitions and turnover activities.

• Monitor corporate accounts receivable.
• Coordinate corrective actions with internal and external stakeholders.
• Support Property Managers by providing invoice documentation and backup materials.
• Manage the corporate FedEx account, including reconciliation, allocation, and reimbursement tracking.
• Assist in mitigating financial risk through proactive tracking and follow up.

• Identify recurring billing, reporting, and system-related issues.
• Document, track, and resolve operational discrepancies.
• Process application access requests and terminations for platforms including MRI, Yardi, Nexus, ServiceEdge, and Predict AP.
• Conduct quarterly Yardi user audits.
• Manage annual Yardi and MRI license fee billing processes.
• Recommend and implement process improvements to strengthen controls and efficiency.

• Assist Directors in developing and executing Client Relationship Plans.
• Coordinate client engagement activities and meetings.
• Track client relationship initiatives and measure outcomes.
• Manage and monitor client relations budgets.
• Support proposal development through coordination of operational and property information.
• Maintain current staff biographies, photographs, and marketing materials.
• Provide portfolio analytics and comparable property data to support business development efforts.

• Create and manage OPEX comparative analyses for budget and actual performance reviews.
• Track proposal activity, PMA workflows, and business development metrics.
• Track cross-selling opportunities, pursuits, wins, and outcomes.
• Prepare reports that support strategic portfolio decision-making.
• Compile annual TI & BI spend of managed properties for PDS compilation of fees.

• Maintain portfolio summary and assignment reporting.
• Maintain accurate staff biographies and organizational information.
• Produce quarterly compliance scorecards and monthly property management reporting.
• Support users with system navigation and documentation resources.
• Coordinate ServiceEdge approvals and application access administration.
• Maintain Yardi contact updates and related system records.
• Manage property file structures and document management folders.
• Create, move, and organize property records within shared drives.
• Coordinate office mail distribution and department administrative support.
• Procure office supplies and operational resources.

• Coordinate quarterly Property Management meetings and town halls.
• Plan and execute team engagement events and activities.
• Manage event logistics, scheduling, vendors, and communications.
• Maintain employee anniversary and birthday recognition programs.
• Support initiatives that promote collaboration, engagement, and organizational culture.
• Promote team wins and engage with social media platforms

• 3+ years of experience in property management, operations, business administration, or a related field.
• Experience supporting multiple stakeholders in a fast-paced environment.
• Strong financial, administrative, and organizational skills.
• Proficiency with Microsoft Office Suite, particularly Excel.
• Experience working with property management systems such as Yardi, MRI, Nexus, ServiceEdge, or similar applications preferred.

• Organizational Effectiveness
• Financial Acumen
• Process Improvement
• Customer Service & Relationship Building
• Project Coordination
• Communication Skills
• Problem Solving
• Attention to Detail
• Accountability
• Collaboration & Teamwork
• Time Management
• Adaptability

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.